Hotel Receptionist Team Member

2 weeks ago

Bolton, United Kingdom The Last Drop Village Hotel & Spa Full time

Job Summary

Duties
- Greet guests upon arrival and provide them with information about hotel facilities and services
- Assist guests with check-in and check-out procedures, including processing payments and issuing room keys
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Maintain accurate records of guest accounts, reservations, and room assignments
- Coordinate with other hotel departments to ensure guest satisfaction
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and maintaining office supplies

**Requirements**:

- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Multilingual or bilingual proficiency is highly desirable
- Strong organizational skills with the ability to multitask and prioritize
- Knowledge of hotel operations and guest services
- Professional phone etiquette and customer-oriented approach

If you are a motivated individual with a passion for providing exceptional guest experiences, we would love to hear from you. Join our team as a Hotel Receptionist and be part of creating memorable stays for our guests.

**Job Types**: Full-time, Part-time

Pay: From £11.44 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: LDV Rec1

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