Accident and Claims Coordinator

2 weeks ago


Birmingham, United Kingdom National Express Full time

**Join us on the Journey...**:
**What you'll do**:

- Receive and record reports of accidents and incidents from our drivers and employees, ensuring quality and complete information is obtained and recorded
- Promptly identify at-fault motor accidents and administer the procedures for early intervention, reduce the downtime of third party vehicles and mitigate claims costs
- Keep an electronic record of all accidents using various company systems and maintain records within the systemRequest and obtain desktop evidence in support of the claim investigation such as CCTV, DriveCam, telematics and google images
- Act as a source of information and internal expertise in respect of any queries from the company’s claims handlers
- Where required prepare drivers’ for conferences with Counsel and trials and attend with them
- Provide written and oral witness evidence for claims which have required extensive investigation that needs to be brought to the attention of the claimant’s representatives and the court
- Actively reducing claims for motor accidents through investigation by providing relevant documentation to external / internal departments
- Provide quality data which can be used in analysis to help identify trends within accident data, with the aim of reducing motor accidents and claims

**What we offer in return for your hard work and commitment...**
- Free Bus & Coach travel for yourself
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
- 50% discount for friends and family on full fares on our coach services
- Life Assurance
- Company pension
- Employee Assistance programme
- Private online GP service

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.



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