A&e Volunteer

A&E Volunteer and Paediatric A&E Volunteer

Can you spare 4 hours a week? Do you enjoy busy environments? Aged 18 or over?

Our volunteers are invaluable part of the hospital team. Working with us in a volunteering role means you're playing a part in making a difference to our patients and their families.

Are you friendly, caring and able to approach people to offer help?

We are looking for volunteers to support in our busy A&E departments for adults and paediatrics (also known as Emergency Department, and a part of our Urgent Care Services). Volunteering under the guidance of the nurse in charge or senior staff members, you will support our patients across A&E making their stay as comfortable as possible.

**Please note**: This role is open for longer than usual, all applicants will be contacted after the closing date.

Provide directional support to guide patients to the correct areas

Provide digital support in completing forms

Provide nutritional support/refreshments to patients and visitors

Meet and Greet patients and visitors

Visiting / chatting with patients who may not have visitors, in paediatrics this includes visiting parents / guardians.

Keeping bed areas tidy

Restock clinical trolleys, and other supplies as needed

Keeping bed areas tidy

Restock clinical trolleys

Volunteering at Kettering General Hospital is more than just an opportunity to ‘give back’, it is an environment to utilise your skills to help others based on your own experiences, form lifelong friendships with other volunteers and incorporate your wealth of knowledge and experience to shape a fantastic volunteer service.

We want everyone to gain satisfaction from their volunteering in an environment that is inclusive, supportive, stimulating, and friendly. Offering your support

Kettering General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Northampton General Hospital and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Respect

Integrity

Courageous

Accountable

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

The duties and responsibilities listed below are not intended to be exhaustive, volunteers are required to adopt a flexible approach to meet the needs of service requirements.

Helping to serve nutrition / hydration to patients as appropriate under the guidance and supervision of clinical staff.

Making drinks for visitors, parents / guardians and staff and wash/tidy away any used crockery/cutlery used.

Visiting / chatting / reading to patients who may not have visitors, supporting play specialists to engage children in play activities.

Visiting / chatting with parents / guardians of paediatric patients, advise on facilities within the Trust ie Costa etc.

Keeping patient bed areas tidy.

Collecting appropriate items from other Trust areas as requested.

Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary.

Restock appropriate clinical trolleys under the guidance of the nurse in charge

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.