Internal Sales Administrator

**Title: Internal Sales Administrator/Order Management Specialist**

**Location**: Edinburgh (hybrid working)

**Working hours**: 09:00 to 17:30 Monday to Friday

**Role type**: 1x Permanent and 1x 12 month FTC

**Team overview**

Group Technology Sourcing (GTS) is commercially minded customer service function accountable for delivering great experiences for our customers in the sourcing of their technology requirements.

With a team of over 600 colleagues across the Group we have a range of skills focussed in pre-sales, order management and the post sales operational space. Our teams have a deep understanding of Computacenter's customer needs and contracts. We support the growth agenda by working closely with GTS, Country Unit Sales and Delivery colleagues to ensure that we have the right skills and alignment to support both retention and growth of customers.

This fun and friendly team provide effective and efficient support to our sales team and clients to ensure Computacenter’s high standards and customer centric values are achieved with every order we receive.

**What you’ll be doing**
- Processing high volumes of customer orders accurately with team SLA targets
- Ensure the accuracy of all orders to ensure they are correct to quote, configured correctly, in line with sourcing supply
- Ensure all pricing agreements and discounts are applied to customer orders
- Liaise with customer management team and sales team if there are any issues with order or specifications
- Liaise with suppliers and 3rd party partners to ensure the delivery of orders
- Ensure compliance of orders ie overseas/global orders
- Processing returns and ensure credits are processed on system
- Resolving any order/invoicing queries.

**What you’ll bring**
- Previous experience in a high-volume order processing and/or data entry role
- Experience in handling large and complex customer orders/projects
- Able to provide outstanding customer service
- Must have excellent attention to detail and problem-solving skills
- Must be able to work on own initiative
- Strong communication skills with the ability to build effective relationships
- Able to work to deadlines
- Knowledge of project coordination is desirable but not essential.

**Why should you join the Order Management team at Computacenter?**

You’ll be joining a fun, inclusive and diverse team which will be focused on your development and training you to specialist level.

You’ll also get:

- A competitive basic salary
- Hybrid-working - 2 days per week working from home after training
- The option to buy additional holiday
- Health and well-being benefits including a virtual GP service
- Exclusive discounts from our technology partners (HP, Dell, Apple etc)
- And much more.

**About us**

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 18,000 people worldwide.

We are strongly recommended by customers for the way we help them achieve their goals and are the preferred route to market for technology providers.

We are proud of the working environment that we have created; where people want to join us and stay with us. We have a fantastic reputation within the industry and offer the perfect place for you to learn, earn and have fun.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

**#winningtogether #peoplematter**

**Equal opportunities**

At Computacenter, we strive to create a working culture where all our people can be free to be themselves; where they are valued, respected and supported to reach their full potential and experience a sense of belonging.

Our commitment to equal opportunity and zero-tolerance of discrimination extends to all aspects of the employment relationship, including, but not limited to, hiring, promotions, working conditions, compensation, and benefits.

Our approach to where we work is simple: we want to help our people effectively navigate hybrid working. Our offices continue to be a place where we connect and collaborate with each other.

**Benefits**:

- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Edinburgh, EH12

Reference ID: 165504