Head of Operations

**Job Title: Head of Operations - Osterna**

**Salary: Competitive**

**Contract: Permanent, Full Time**

**Location: Hybrid / Northwich**

**About the Role**

As Head of Operations / Head of Osterna, you will play a key role in leading the delivery of Osterna’s vision to be the ‘go to provider’ for Fire Risk Assessments and embedding our commitment to making sure that our services achieve that ambition.

**This is a hybrid role, with you spending 2 to 3 days in our Northwich Office.**

Reporting to the Director of Back Office Support, you will bring with you your previous experience of leading the day to day running of a business, having full Profit & Loss responsibility. You will be experienced keeping control of operational costs, whilst driving the long term growth, to ensure we achieve our yearly revenue and profit targets.

The health, welfare and safe working environment for your team are important aspects to the success of the business. You will have overall responsibility for a geographically dispersed team of Fire Risk Assessors with direct line reports of the Senior Fire Risk Assessor team.

As the business lead for Osterna, you will plan and communicate the commercial objectives and KPI’s across the team, whilst managing resources and incentivising staff to deliver products to clients within SLA timescales.

**What are some of the skills you’ll need?**

As Head of Operations / Head of Osterna, you will have exceptional leadership, influencing and problem solving skills, to continually challenge processes to improve efficiency whilst maintaining a consistently high quality service. You will promote the growth of Osterna across the Group and develop business opportunities with external clients to maximise revenue. You will also be responsible for managing Osterna’s Customer Service Team and ensure they deliver against their KPI’s.

**What do we have to offer you?**

Along with a competitive salary and up to 10% bonus, we also offer 25 days annual leave (plus Bank Holidays) and hybrid working aligned to our Northwich Office (with free onsite parking). We offer a generous pension scheme and life assurance (4 x salary).

We have some other excellent benefits, including a free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services; great wellbeing initiatives (including free fruit). You will have access to RMG’s and Places for People’s rewards

**Why Join RMG + Osterna?**

Osterna is part of RMG (and RMG is part of Places for People), so you’re joining a very established business. When you join the RMG family, you also join one of the largest and most respected property management companies with a portfolio spanning over 120,000 households across the UK.

Osterna supports private residential, public and retirement living/care homes, commercial and educational sectors, providing peace of mind and reassurance to our clients, who require sound advice across their property portfolio.

**RMG embraces diversity and equal opportunity in the workplace.**

**Job Types**: Full-time, Permanent

**Salary**: From £45,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Please briefly summarise your skills and experience transferrable to this opportunity.

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Northwich, CW9 7LN