Service Engineer

5 days ago

Basildon, United Kingdom Anglian Home Improvements Full time

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Due to unprecedented demand and growth we are lookingfor additional Service Engineers to join us in the London North East area.

Our Service Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipmentthat you will need to carry out this role including a van, PDA, mobile phone and tools.

This is a superb opportunity for someone with previous experience of uPVC installation and maintenance having experience (or relevant qualifications) in fitting & installing uPVC, Wood or aluminium home improvement products.

**Your duties will include**:

- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
- Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device

**You will need**:

- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license

**What We Offer**
- Highly competitive basic salary
- Generous Closed Call Bonus
- Van (for business use only)
- Time off to volunteer
- Employee Perks & Benefits, such gym discounts, 24hr remote access to a doctor & your birthday off each year
- Perkbox discounts & freebies
- Discounted Employee Product Purchase Scheme
- 31 Days Holiday, increasing to 33 days after 2 years

Please click to apply

We are certified as a Covid-19 secure employer - having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusiveworking environment and culture for all our employees.

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