Client Care Administration

Title: Client Care Administrator
- Type: Full-time
- Location: Brigg
- Reports to: Head of Client Care and Ops Support
- Hours**:Shift** work Monday - Friday 07:30 - 18:00

**THE BRAND**

As a team, we believe everyone deserves to live a life, and do what they love free from pain, injury and discomfort. That’s why we provide people with a place to turn to when their body isn’t working at its best.

We are one of the UK’s fastest growing providers of private physiotherapy services in the UK, with clinics across London, Hertfordshire, Berkshire, Surrey, Cambridge,  Lincolnshire  and Manchester.

**THE POSITION**

We are looking for an experienced receptionist to join our team and work at our newly opened flagship clinic. You will work alongside an expanding clinical team and will be responsible for supporting clients locally and assisting with administration tasks and patients’ bookings.

The position will act as an initial point of contact so the applicant should be professional, friendly and possess a good telephone manner and exceptional customer service skills.

**THE IDEAL CANDIDATE**

We stand for accessibility, compassion, progressiveness (willingness to learn and grow), and honest communication. Our values are important to us, and shape how we work with our clients, each other and the wider world.

Not only will you feel connected with our core values, you will be a proactive self-starter who is committed, ambitious, friendly and truly cares about helping others.

If you are keen to learn, grow and be a part of an established, reputable team within a  fast-developing  healthcare brand... then this role is for you.

**KEY RESPONSIBILITIES**
- Meet and greet clients in a warm, friendly and professional manner, and direct them to the waiting area or to the appropriate personnel
- Ensure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office and consultation rooms.
- Be responsible for opening and closing the clinic.
- Answer, screen and direct telephone calls, take and communicate accurate message
- Handle enquiries from existing and prospective clients diligently.
- Quickly and efficiently manage incoming patient referrals from a wide range of sources.
- Manage patient appointment across multiple clinic locations and actively support clinical staff in managing their diaries and administrative duties
- Develop in depth service knowledge and offer information about services to clients.
- Maintain accurate and up to date client records, billing details and appointments using the companies practice management software.
- Support the Regional Clinical Teams with their patient caseload ensuring a smooth client journey.
- Support the Operations teams in day-to-day running of the business when required including liaising with suppliers and outsourced departments as required.

**REQUIRED EXPERIENCE/ QUALIFICATIONS**
- Exceptional customer service skills and a proven track record of delivering service beyond expectations
- Polite and confident telephone manner
- Possess a ‘can do’ attitude
- Good working knowledge of Excel/Word/Outlook and experience working with practice management software/client databases
- Excellent communication skills, both verbal and written.
- Ability to act on your own initiative without constant supervision.
- Ability to work both within a dedicated team as well as independently and out-of-hours where required
- Calm under pressure, and able to remain professional at all times.
- Knowledge of/experience in a healthcare/medical industry is desirably.
- This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organisation.

**Job Types**: Permanent, Full-time

**Benefits**:

- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Day shift

Work Location: One location