Touring Travel Consultant

Job Introduction
We are famous for our exceptional experiences as the leading Escorted Tour Operator in the UK. Our Travel Consultants are curious individuals who champion a relentless drive to deliver exceptional service to our customers.

When you join us, you will be the advocate for our Touring holidays to both Titan Travel and Saga Holidays customers who have called our contact centre. Using your passion for Travel, you will also support those customers with after-booking, pre-travel enquiries and amendments.

We are looking for meticulous, sales and customer service driven focused individuals, who can work well under pressure.

Main Responsibilities
- Partner with our customers to deliver exceptional service throughout the booking journey, championing new contact methods and delivering a ‘concierge’ level of service.
- To develop and maintain a thorough knowledge of our products and processes.
- To identify and up-sell elements to enhance the customer experience and drive increased booking revenue.
- Champion of the customer within the business, working with other departments to create a ‘Never say no’ culture and ensure their specific and varied needs and met.
- To meet and exceed your personal objectives, as set by your Team Manager.
- To meet and exceed the quality standards for Saga Travel Group call handling.
- Supply all quotes to customers with the agreed SLA’s and in line with their requirements.
- Follow up all outstanding quotes and options, ensuring no sales opportunities are missed.
- Achieve and exceed sales, conversion, and quality targets.
- To always maintain customer confidentiality and adhere to FCA requirement.
- Sales and Travel industry experience (desirable).
- Passion for exploring new destinations.
- Strong geographical knowledge - cities, airports (and codes), key landmarks, bucket list destinations/sights etc.
- Ability to work well under pressure and at a pace.
- Previous customer service experience, delivering exceptional every day.
- Ability to present, persuade and communicate effectively.
- Good attention to detail.
- Knowledge of a GDS system (desirable).

Our Saga Values:

- Precision Pace - Always owning and making things happen.
- Empathy - Always aware of others.
- Curiosity - Always asking why.
- Collaboration - Always one team, the Saga team

About The Company
At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them re-turn again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

**_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

LI-Remote”

Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work - you choose a place that you feel happiest, healthiest and most productive, either from home or out hub in Swansea.

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.

Benefits available to all colleagues:

- 25 days of paid holiday (with option to purchase more), plus bank holidays that you can use any time of the year and an annual volunteer day on us.
- Free private medical insurance after 1 years' service, including access to a GP, and great levels of income protection and life assurance cover.
- Workplace pens