Lead Transport Planner

1 week ago

Coalville, United Kingdom Menzies Distribution Full time

Lead Transport Planner

What You Want To Know
- Salary: £40,000 per annum
- Working week: Monday-Friday
- 47.5 Hours a week
- Holiday entitlement is 20 to 25 days + Bank Holidays
- Monthly Pay
- Progression Opportunities are available

**Duties**:

- Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
- Answering and responding to all incoming calls in a prompt and polite manner.
- Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
- Liaising with the management team ensuring the smooth operation of the Planning Centre.
- Ensure all inbound/outbound paperwork is completed promptly and accurately
- Monitor and chase documentation in support of the transport operation.
- Produce statistics as and when required.
- Ensure Planning team has full understanding of their responsibilities around Planning Centre KPI’s
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
- Maintain a harmonized people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
- Maintain and expand an excellent pro active relationship with existing customers and suppliers.
- Dealing with customer and supplier enquiries and complaints from investigation through to closure.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
- Maintain data security and integrity in line with business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices
- Maintain a safe working environment that complies with all aspects of the company’s H & S Policy

**Requirements**:

- Excellent computer literacy (Microsoft Office, Word & Excel)
- Previous administration experience.
- Good numeric skills - including accuracy.

Additional Benefits
- Uniform & PPE provided
- Healthcare Cashplan for all employees and dependants, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Driver of The Year Awards
- Training opportunities and development plan

A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.

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