Emergency Care Assistant

We have a fantastic opportunity for bank Emergency Care Assistants (ECA) to join our team based in Stoke-on-Trent.

Do you have a caring nature, good communication skills, and a desire to make a real difference to people’s lives? Join EMED Group as an **Emergency Care Assistant** and play a vital role in ensuring patients travel safely and comfortably.

The Emergency Care Assistant (ECA) supports clinically qualified practitioners in delivering high-quality, effective pre-hospital care. This includes responding to a wide range of incidents such as medical and trauma emergencies, inter-hospital transfers, urgent admissions, and other operational duties.

**Role Responsibility**:

- Work under the direction and supervision of a clinically qualified practitioner (e.g. Paramedic).
- Provide assistance in the delivery of safe, effective clinical care during emergency and non-emergency calls.
- Respond to a range of incidents including emergency, urgent and patient transport service (PTS) calls.
- Drive a variety of EMED Group vehicles under emergency, urgent, or standard conditions, adhering to IHCD driving guidelines (where qualified), road traffic laws, and company procedures.
- Support emergency clinical scene management under direction of a qualified practitioner.
- Ensure accurate, legible, and timely completion of both electronic and paper-based patient records, in line with EMED Group policies and Caldicott principles.
- Safely assist in the transfer of patients, using correct manual handling techniques and equipment, following relevant health and safety protocols.
- Communicate professionally and respectfully with patients, families, healthcare professionals, emergency services, and the public.
- Maintain confidentiality and only share information in line with EMED Group policies, Data Protection legislation, and Caldicott regulations.
- Carry out dynamic risk assessments upon arrival at incidents, ensuring the safety of self and others, and escalate as necessary.
- Operate all EMED Group equipment, vehicles, and facilities safely and efficiently, reporting faults or issues as appropriate.
- Perform vehicle and equipment checks at the beginning of each shift, ensuring the vehicle is fully equipped, clean, and operational. Any omissions or faults must be reported and documented.
- Use medical supplies efficiently, maintain stock levels, and dispose of clinical waste in line with policy and legislation.
- Maintain the clinical skills and competencies required for the ECA role, participating in ongoing training and personal development reviews.
- Complete all mandatory and statutory training as required.
- Maintain communication with the Operations Centre to ensure accurate reporting of availability and location.
- Report any safeguarding concerns or incidents in line with EMED Group procedures.
- Report all accidents, incidents, and near-misses promptly according to policy.
- Support the operational team by assisting with:

- Cleaning vehicles and equipment.
- Re-stocking stations, premises, and vehicles.
- Refuelling and basic vehicle checks (tyres, oil, water, etc.).
- Completing paperwork such as incident reports, police statements, coroner’s reports, or solicitor statements.

**To be considered as an ECA, you will need**:

- Valid FREC Level 4 and CERAD/blue light driving qualifications
- To be a calm, considerate, careful driver, with a full, valid UK driving licence (with no more than 6 penalty points)
- Good numeracy and literacy skills
- An effective communicator and experience of communicating with others in what can often be emotional circumstances
- Be physically fit for patient handling and moving
- Ability to work both independently and as part of a team
- Good organisational and time management skills
- Able to demonstrates high standards of personal responsibility, including punctuality and maintaining a professional appearance
- Able to pass an enhanced DBS check (company funded)

**Our Values**

**C**ollaborative
- we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

**A**gile - We listen, learn and adapt to improve the business, each other, and ourselves.

**R**eliable
- We do what we say we will do, we take responsibility and we behave with integrity.

**E**mpowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

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