Pts Call Handler

We're looking for **Permanent **call handlers to join our dynamic and patient focused team at either our Eastbourne or Worthing contact centre.

Do you have:

- Exceptional customer service or patient facing experience, high levels of compassion and empathy and an excellent ability for following processes?
- A professional attitude, with a calm and articulate telephone manner?
- Excellent keyboard skills alongside attention to detail and an ability to listen and record details accurately?
- An aptitude to work well within a team environment?

Previous experience of working in a Contact Centre environment, either within the public or private sector is desirable, although not essential as full training will be given. However, previous experience of working in a customer service and target focused environment is essential to thrive within this role.

Full time hours vary between 7:00-20:00 Monday-Friday, 8:00-20:00 Saturday and 8:00-17:00 Sunday and Bank Holidays working 37.5 hours a week.

**We are offering a great basic salary of £20,270. On top of this, for all hours you work between 8pm and 6am Monday - Friday and any time on Saturday, you'll get a shift bonus taking you to at least £14.65 per hour. For Sundays and Public Holidays, you'll get around £19.02 per hour. When you move to the top of the band, you could be earning up to £20.01 per hour.**

**Averaged over the year, this means your salary could be up to £23,450 when you reach the top of the band.