IT Helpdesk Apprentice

**Employer description:**

Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this.

**Overview:**

QA Ltd have partnered with Bowker IT to assist with the recruitment and training of a L3 IT Apprentice to join their helpdesk / expanding team based in Morecambe.

**Salary**:
£17,000 - £20,000 per annum. --- dependent on experience.

**Main responsibilities**:

- Working with and supporting the team.
- Provide first line helpdesk support to customers.
- To accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
- Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
- Handle multiple assignments simultaneously.
- Implementation and provide ongoing support for SME and the **Education sectors** infrastructure solutions.
- In addition, you may be called upon to do other duties as demand occurs.

**Progression within the role**:

- Develop into working on projects.
- Visit customer sites.
- Be an integral part of the IT function.

**Required skills**:

- Professional, friendly manner
- Excellent Interpersonal skills: (telephony, communication, active listening and customer-care)
- Analytical and problem-solving skills
- Ability to multi-task and adapt to changes quickly
- Excellent time management
- Able to work in a fast-moving environment

**Expected attributes:**
- A passion for IT
- A keen to learn attitude
- Be self-motivated
- A good work ethic
- Ability to work as a team

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week**:
40 hours a week.

**Benefits**:

- You will receive excellent career development and training opportunities
- Will be expected to gain Microsoft and VMware Certifications to further their career
- 22 days holiday
- There is a company pension
- Onsite parking

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.