Itil Specialist

**Location**: UK - Hatfield, UK - Cust. Site ENG | **Job-ID**:215376 | **Contract type**:Standard |** Business Unit**: Information Technology

**Life on the team**

**ITIL Specialist (x4 sought)**

**Location: Stevenage Area (UK) initially full-time on-site**

**Package: Competitive basic salary + on-call & occasional overtime**

**Additional comments: Due to the client, we are ideally seeking applicants with Security Clearance**

The Computacenter ITIL service will support the customers ITIL process to enable the customer to deliver their ITIL services, such as problem and change management. The ITIL team works with the customer and a typical day could involve attending customer led ITIL meetings, for example a problem review or change board, and collaborating with stakeholders to follow the customer’s ITIL procedures to maintain compliance of them.

You’ll be supporting ITIL services and process for asset, change, release, incident and problem management based at a customer site in Stevenage

**What you’ll do**
- Provide support as an ITIL generalist, interfacing into our customers ITIL teams.
- Provide change control support ensuring governance and compliance with our customer’s process.
- Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning.
- Participate in an on-call rota with the team, to assist with incident management if needed. _(nb: Actual callouts would be rare, and this responsibility would include an additional standby payment with bonuses for public holidays.)_
- Collaborate with internal teams and external suppliers.
- Maintain accurate documentation and contribute to continuous improvement initiatives.
- Support release management.

**What you’ll need**
- Strong communication, decision making, pro-active and stakeholder engagement skills.
- A solid understanding of ITIL methodologies.
- Ability to work independently and as part of a collaborative team.
- Flexibility to participate in an on-call rota and respond to critical incidents when required.

**About us**

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

**Our business may be about technology, but first of all it’s about people**

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you