Customer Support Advisor

**Starting Salary**: £22,256

**Job Type**:Permanent, Full Time

**Working pattern**: 35 hours per week, over 5 days

**Working Location**: Monday-Thursday in our Head Office in Lancaster, work from home on Fridays (Flexible working options will be considered)

**About the role**

We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.

In your role as Customer Support Advisor, you will be working within International Dyslexia Learning Solutions for the Ascentis group and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.

In order to succeed as a Customer Support Advisor you will:

- Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
- Maintain and build relationships with existing customers.
- Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
- Deal with incoming enquiries and coordinate client meetings as requested
- Ability to organise and prioritise.

The full job description can be seen by clicking here**.**

**So, what are you waiting for?**

If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:

- Able to achieve agreed targets and to work to deadlines.
- Excellent at verbal and written communication skills.
- Motivated, flexible and willing to go the extra mile.
- Positive with a ‘can-do’ attitude

The full list of the key attributes required can be found in the job description.

**Further information**

**Closing date**:Monday, 25 August 2025

**Anticipated Interview date**:One of either Wednesday 27 August, Thursday 28 August or Monday 1 September 2025

This job does not meet the eligibility requirements to qualify for visa sponsorship.

**About us**

We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software and an online training organisation. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue our journey of growth across the UK and overseas.

We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) and Access in the UK. We are based in Lancaster but have a national reach and hold top positions in all areas we operate within and have a dominant market share in London. We recently won two awards at the FAB 2024 Awards - Innovation of the Year and Awarding Organisation of the Year.

International Dyslexia Learning Solutions (IDLS) is part of the wider Ascentis Group providing specialist multi-sensory software programmes to primary and secondary schools in the UK and internationally. The focus of IDLS is to provide learning solutions to those with literacy and numeracy needs. Today the software is used by thousands of children across the world.

The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out what our employees have to say about working at Ascentis watch the video found here.

**Benefits**
- 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
- Competitive pension benefits, including a salary sacrifice scheme
- Access to Informal Flexibility, allowing you to flex your working times and location where viable
- Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
- Access to state-of-the-art office and break facilities, such as bean-to-cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, emplo