Chief Instructor

**Chief Instructor**

**Kingswood**

**ILND.**

**Job Title: Chief Instructor**

Reports to: Activities Manager and Centre Manager

Location: Allocated Centres

**Salary**: £25,000

Department: Activities

**Job Purpose**

To fully support and exemplify the overall company purpose and values of - _‘Keep it Simple’; ‘Know your Stuff’; ‘Give it your all’; ‘Make it Fun’ and ‘Own it’_

**Key role responsibilities and accountabilities**

**Team Development and Engagement**
- Lead and inspire the team to live by the inspiring learning values, therefore developing highly motivated, committed team members who are proud to work for the company.
- Ensure all staff know what their goal is and what they are doing to achieve this goal.
- Develop your team’s Technical and Soft Skills
- Deliver sessions alongside team members to demonstrate and coach safe enjoyable and learning focused activities.
- Establish an environment that promotes a positive work-life balance

**Customer Experience**
- Plan programmes and resources to Achieve schools’ aims and objectives - team to be aware, appreciate & deliver required learning outcomes.
- Manage a program of Coaching Sessions to support the team in delivering safe, enjoyable and learning focused activities.
- Customer feedback to be proactively distributed amongst the team
- Informed by customer feedback strive to Improve the activity offering keeping the guest experience at the heart of all changes/improvements.

**Health and safety**
- Implement the Company’s Health & Safety policy and all associated procedures and standards
- Understand and ensure compliance with the Company’s Safeguarding Policy.
- Ensure delivery team fully understand and deliver their responsibilities.

**Typical knowledge, skills and experience**

**Qualifications: (Desirable)**
- ERCA Rescuer
- Sheltered water coach or a desire to progress in water sports.
- CWI CWAI or RCI/SPA
- First aid at work
- RLSS Beach lifeguard
- GNAS or Archery GB

**Knowledge**
- AALS inspections
- PPE inspections
- Review Skills
- Team building skills
- Coaching knowledge
- Leadership principles

**Experience**
- Excellent knowledge of the company & product or a proven track record in the Activity/Learning sector
- Efficient time management & organisational skills
- Confident communicator (both verbal and written) with a personable and professional manner and the ability to interact and relate to all levels of employees and build strong working relationships.
- Experience of coaching, and giving feedback
- Experience of delivering training and development events.
- Ability to stay calm in challenging situations.

**Behavioural competencies**
Motivator
Have the ability to motivate staff to provide best in class activities.
Broad Thinker
Evaluates the commercial and financial implications of decisions, considering the wider People and operational context. Shows evidence of clear analytical thinking. Evaluates the full implications of actions on other parts of the business. Thinks outside of the ‘functional silo’. Stays up to date with customer trends, identifying opportunities and threats at an early stage.
Honesty and Transparency
Asks for feedback from the Organisation on how to improve. Meets the needs of internal customers, by supporting and engaging when required. Takes personal responsibility for correcting problems and demonstrates good recovery from complaints. Gives open and honest feedback at all levels even when it’s difficult. Meets and exceeds internal customer expectations. Is open honest and Transparent even when things go wrong.
Innovative & Adaptive
Challenges people to find ways of improving what is done. Asking those critical questions to challenge, ‘How we do things’. Encourages and supports the development of new processes and procedures. Works productively in a high-pressure environment.

Welcomes change in a positive light, supporting their teams to embrace new ways of working.
Leading & Collaborating
Initiates action and provides others with clear direction. Challenges inappropriate or ineffective behaviour.

Developing Performance
Keeps own knowledge and skills up to date practising continuing professional development. Delivers results through teams and people. Actively seeks to stretch capability and scope of responsibilities. Challenges and sets, ‘Stretching’ goals for their team, providing feedback on performance and behaviours. Addressing underperformance at the first opportunity.
Communicating
Is sensitive to non-verbal cues, to other people’s feelings and emotions, and responds with sensitivity.

Communicates openly and freely with colleagues and teams to ensure that they can see the big picture.

Successfully persuades and influences others.

Presents information in a way that engages and motivates the audience. Is self-aware and changes the style to suit the relevant audience.
- This job description is not to be regarded as exclusive or exhaustive and