Global Business Insights Associate

S&P Global Ratings

**The Role**: Global Business Insights Associate

**The Team**:
This role sits within the Customer Success and Sales Development team and is responsible for providing support to Sales to drive enhanced sales discipline, client engagement, and streamline internal/external reporting. The role is also responsible for working with OneCommercial groups from within organization to ensure that business processes and their supporting components are designed, implemented, and managed consistently and to the highest standards. This role reports to the Head of Customer Success and Sales Development.

**The Impact**:
This role has a high impact on the entire OneCommercial organization as the insights generated by data-drive decisions have the potential to have a global effect on the way we do business across the world. Business Analytics can help businesses to gain a deeper understanding of their customer's behaviour and preferences, which can inform product development, marketing strategies, and customer engagement initiatives.

**What’s in it for you**:
This position offers a unique opportunity to play a global key role in shaping our success while ensuring well-governed processes and cross-functional collaboration. Working within the Customer Success and Sales Development organization is a great opportunity to engage with and gain exposure to all areas of the business, liaising with cross-functional team members, and global teams on a daily basis.

**Responsibilities**:
Conduct market research to identify industry trends, competitive landscape, and client satisfaction in the Ratings space
Collaborate with cross-functional teams to develop and execute research projects, including surveys, focus groups, and customer interviews
Create reports and presentations that communicate research findings, insights, and recommendations to senior leadership and stakeholders
Analyze data from many sources and present key findings to improve products, customer experience, and other business metrics.
Gather business requirements from stakeholders and translate them into data and analytic requirements
Actively participate to support senior members of the team in Business Insights activities.
Utilize Salesforce as primary information platform and work cross-functionally to improve business intelligence
Develop and deliver tools to support Commercial initiatives (e.g., Increase revenues, roll out of new products/services, tracking product rollouts/engagement).
Utilize analytical skills to extract, clean, and analyze large datasets from various sources, including Sales, Marketing, customer behaviour, and NPS to gain valuable insights
Prep, ingest, clean, and maintain data in our data warehouse
Develop a thorough understanding of various business processes, data sets, and existing BI to partner with operations leaders to identify improvement opportunities
Support market share and mindshare goals with the use of data or analysis performed by this role. Must be able to perform research and analysis independently.
Assist with performing analysis, research, modelling, etc. as part of various proof-of-concept activities including building prototypes and assessing the appropriateness of the specific product capability.
Understand market regulations to develop appropriate reporting and controls to identify, track and mitigate risk.
Support user training on operational changes, including changes to systems and processes.

**What We’re Looking For**:
An employee at S&P Global at this level would typically have 3 to 5 years’ of experience working in a similar function.
Strong analytical skills, with experience in data analysis and interpretation and creation of data and insights-based reports
Strong ability to present strategic insights to a variety of stakeholders at varying levels
Excellent communication skills
Ability to interact with Marketing, Sales/Client Services, Technology, and other Product teams to identify opportunities and challenges related to products/services as well as support for general inquiries.
Ability to effectively prioritize and execute tasks
Strong customer service orientation with the ability to work independently and as part of a team
Knowledge of analytics on the Salesforce Platform (CRM Analytics) is desired in order to interpret and make data-driven recommendations.
STEM or business background and experience in Capital Markets and/or Rating Agencies is preferred

**Grade Level**: Grade 10 (for internal purposes)

**Location**: London

**Benefits**:
Here at S&P Global we believe in offering a competitive transparent benefits package. In the UK this includes a Wellbeing Support Program, Recharge (S&P Global’s flexible time-off approach under which there is no prescribed maximum amount of time off you can take), our hybrid working model, our Parental Leave, and Give Back Days (five days of paid leave per calendar year to spend volunteering in your community). We encourage you to ask about our