Cinema Supervisor

**Job Ref**:SCO6140

**Branch**:Perth Playhouse

**Location**:Perth Playhouse, Perth

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Evenings and Weekends Required

**Hours per week**:10 minimum

**Posted date**:21/06/2025

**Closing date**:23/07/2025

**About us**:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

**The Role**:
If you have a passion for film, excellent customer service skills, and experience leading a team, this is the perfect opportunity for you.

As **Cinema Supervisor**, you will play a key role in ensuring our guests have an unforgettable experience. You’ll be responsible for overseeing the day-to-day operations, leading a team of cinema staff, and maintaining our high standards of service.

**Key Responsibilities**:

- **Supervise** the daily operations of the cinema, ensuring an excellent guest experience at all times.
- **Lead and motivate** the cinema team, providing training and support where needed.
- **Manage** box office, concessions, and auditorium operations efficiently and effectively.
- **Ensure**cleanliness, safety, and presentation standards are consistently met throughout the venue.
- **Handle** customer inquiries, complaints, and feedback in a professional and positive manner.
- **Assist in** scheduling, stock management, and cash handling.
- **Work closely** with the management team to ensure smooth running of events and screenings.

**The Person**:

- **Previous experience**in a supervisory role, ideally within a cinema, hospitality, or customer service environment.
- **Strong leadership**skills with the ability to motivate and develop a team.
- **A passion** for delivering exceptional customer service and creating memorable experiences.
- **Excellent**communication and problem-solving skills.
- **Ability to** work in a fast-paced environment and remain calm under pressure.
- **Flexibility to**work evenings, weekends, and holidays as required.

**What We Offer**:

- **Competitive**salary and benefits package.
- **TRONC** electronic tips - Our staff keep 100% of tips earned in venues.
- **Wagestream** - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- **Career development** opportunities within Scotland’s leading hospitality group.
- **Employee discounts** across all Scotsman Group venues.
- **Access** to Scotsman Perks Benefits Portal.
- **Staff meals on duty.**:

- **Flexible** working hours.
- **Supportive** and dynamic work environment.
- **Head Office Development Days.**:

- **Refer a Friend Scheme.**

**Next Steps**:
The Perth Playhouse is a seven screen cinema, located in the heart of Perth. The Playhouse shows a range of films from new blockbusters to old favourites.