Customer Adviser

**About the Role**

We have an exciting new opportunity to join a 'Platinum Investors in People' employer, supporting our branches in Berwick and Wooler.

Your base branch will be in the busy market town of Berwick with lots of opportities to meet a wide variety of the local community, but on another day you may be helping out at our Wooler branch which sits in the heart of the town. **The nature of the role means at times you will be required to work across our branch network, which is why we include the car allowance of £3,420 on top of your basic salary.**

Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day The list is endless however at the heart of everything we do is our customer.

**This is a full time permanent role working Monday - Friday 9am - 5pm (plus Saturdays on a rota basis, usually one or two per month, paid as overtime).**

**About You**

All of our Customer Advisers work closely together so you will have real team spirit and thrive working with others and meeting new people.

Relationships are really important to us, therefore you’ll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options they may not be aware of, or creating leads for the relevant advice specialists in branch and Head Office.

You’ll have Customer Service experience that demonstrates your attention to detail and accuracy. It should go without saying that having a commitment to ensuring good outcomes for customers is a given. This role is perfect for those that like change as you will be “roving” between different branches. This will give you valuable experience and insight into a variation of customer needs and communities. You will need to be able to travel between the branches in our network at short notice dependent on business needs.
- Peter - Assistant Branch Manager (previously roving adviser):_
- “I enjoyed the variety of the role, going to new branches and meeting new faces. Both colleagues and customers alike. I’m very much a people person and this role is perfect for someone like myself. Along with this, I enjoy change. I am not a person who really wants to be doing the same thing most days, being a Rover most weeks and sometimes even some days are completely different.”_

**About Us**

Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.

As part of our strategy of investing into communities and high streets, we are committed to our high streets, maintaining banking facilities within the community which means we are opening new locations.

We pride ourselves on developing and maintaining great relationships with the community and all our customers, whilst providing competitive savings and mortgages, all underpinned by face to face financial advice.

As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary our colleague benefits package which in addition to your salary package also includes;
- A 35-hour weekly contract
- 25/30 days holiday each year plus bank holidays
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities

**Salary**: £21,138.00-£24,320.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Berwick-Upon-Tweed, Northumberland: reliably commute or plan to relocate before starting work (required)

Work Location: In person