Implementation Consultant

**Implementation Consultant**
We're currently hiring for a new Implementation Consultant, as we continue to grow our business and onboard a number of exciting new clients. You’ll use your customer relationship skills and technical knowledge to deliver a seamless transition for clients joiningMoorepay, ensuring their needs are understood and met.
**Implementation Consultant Responsibilities**:

- Using your excellent understanding of UK payroll procedures to fully understand how the client is currently operating and adapting this to our standard model.
- Providing excellent client care and building a working relationship with your clients by demonstrating expert knowledge and experience.
- Analysing client requirements and developing appropriate solutions, together identifying areas for improvement.
- Identifying where standard solutions should be used, and where bespoke solutions are required.
- Finding efficient, new and innovative ways to resolve potential issues.
- Identifying potential problems and instigating corrective action.
- Acting as a central point of contact between clients and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
- Producing clear project plans with schedules and milestones, so that your clients and internal colleagues are fully aware of their requirements and associated timeframes.
- Documenting client processes and payroll rules for a clear handover to the Service Delivery Teams.
- Identifying and planning the training requirements of the client based on their products and services and current levels of knowledge.
- Attending client service review meeting and other meetings as required.
- Using your knowledge and experience to complete change in as efficient and cost-effective way as possible.
- Understanding what the client has paid for and generating additional charges where necessary to maximise revenue.
- Acting as a mentor to colleagues, particularly to Implementation Support Consultants.
- Challenging existing methods and seeking to improve upon them, to proactively impact working practices and the client experience.

**Implementation Consultant Requirements**:

- Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
- Experience working in a project role within a similar HR/Payroll/Finance software environment.
- Solid project and change management skills (Lean Six Sigma, etc).
- Exceptional overall planning, organisational and prioritisation skills.
- Strong customer focus and stakeholder management, comfortable building relationships up to senior/exec/board level.
- Ability to influence and build robust business rationale that may affect a change in direction of a project or programme.
- Excellent interpersonal and communication skills, with a confident nature.
- Excellent commercial awareness, with the ability to maximise revenue and profitability for the business.
- Proven ability in building and managing a change team to deliver value to the business - that maybe working both onshore & offshore.
- Excellent report writing and presentation skills, able to present complex information in a way that can be understood by different audiences.
- A meticulous eye for detail and creative in your thinking

**About Moorepay**:
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Manchester, Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Location: Remote / Farnborough
Contract Type: Permanent
Hours: Full Time

**Salary**: Competitive
**Here’s what you’ll gain if you join our team**:

- A career packed with opportunity, in a stable and growing company.
- A flexible benefits package where you can choose your own tax-free benefits. From insurance and the Cycle to Work Scheme, to travel benefits and holiday trading - there’s something for everyone.
- A comprehensive programme of learning and development.
- Generous pension contributions.
- A competitive base salary, often with performance-related bonuses and car allowances.

You may have experience of the following: Implementation Consultant, Compliance Consultant, Project Management, Engagement Consultant, Onboarding Consultant, Implementations Manager, Onboarding Manager, Payroll Services, Customer Success Manager, Payroll, etc.
Ref: 108 555