Advisor (Key Worker for Work and Health Programme)

**Social and Health Program Consultant**

**Job Summary**:
3M Resourcing Ltd is looking for a Advisor (Key Worker for Work and Health Programme) for our prestigious client.

**Main Purpose of the Role**:
Working under the direction of the one of the Employment and Health Manager, the post holder (Key Worker Work and Health Programme) will work within a small team providing a bespoke employment support service for long term unemployed and/or vulnerable people with health conditions who have been referred to the DWPs Work and Health Programme to assist them in seeking, obtaining and sustaining employment

**Duties and Responsibilities**:

- Provide a bespoke employment support service for long term unemployed adults with health conditions who have been referred to the DWP’s Work and Health Programme contract. To assist them in seeking, obtaining and sustaining employment.
- Manage a diverse caseload of adults and take responsibility for maximising the turnover of individual appointments to ensure participants are fully supported and that efficiencies and income generation are maximised. Utilising a multi-channel platform (digital, video, telephone) to provide participants with the choice of how, when and where they engage.
- Undertake appointments and sessions with unemployed adults on a daily basis and update all interventions in a timely and accurate manner both on the bespoke IT system and the team’s internal Customer Relationship Management (CRM) system.
- Foster recognition with participants of the principles associated with obtaining and retaining a job, i.e. work ethic, appropriate habits and attitudes conducive to employment with individuals by using effective, well developed influencing and negotiating skills
- Planning and delivery of Job Hubs, Interview Skills and CV workshops. To develop personal knowledge of CV writing styles and effective interview preparation techniques.
- Assess and decide the most appropriate support for the individual, using effective information, advice, assessment, coaching, mentoring, initiative and experience to determine the most effective training, employment and support package aligned with local employment/key sector requirements. To record this on personal action plans detailing participants’ goals and smart actions to achieve the goals. Navigating participants through multi-agency interventions.
- Analyse the CRM system to identify suitable employment/work experience opportunities with local employing organisations. Provide necessary equipment and support to assist individuals in securing employment e.g. supply of personal protective equipment.
- Understand and work within the objectives of the Work and Health programme, primarily the achievement of sustainable employment for previously long term unemployed residents.
- Ensure that appropriate and accurate evidence is collated and submitted to Employment, Learning and Skills Managers and actions are taken in line with the Work and Health programme contractual requirements.
- Liaise closely with the Halton Employment Partnership Team in relation to current employment/work experience/other vacancies and in the supply of accurate individual details/employment preferences to the bespoke IT and CRM databases i.e. identifying individual skills set and matching them to appropriate vacancies.
- Liaise with Advisors in the Ways to Work team that deliver initial assessment of English, maths and ICT skills for adults. Supporting participants to access digital channels.
- Be responsible for monitoring and evaluating self performance against targets. Accurate and timely data and management information is a key part of this function.
- Demonstrate knowledge and understanding of specialist organisations and their functions both within and outside of the borough to support and signpost/refer adults to appropriate support e.g. addictions, debt advice, business start-up, etc and ensure that their details are kept up to date on the CRM and bespoke IT systems.
- Ensure all follow up documentation and processes are completed for both the individual and the employer, if appropriate.
- Work within the policies and frameworks set out within the Employment, Learning & Skills Division and Halton Borough Council.
- Undertake ‘better off in work’ calculations with individuals based on their personal and financial circumstances, to determine how much ‘better off’ they would be if in sustainable employment.

**Key Skills and Experience**:

- Functional level of literacy and numeracy skills (level 2) or willingness to achieve
- Educated to Level 3 in a business, employment, training or care related discipline **or **equivalent level of experience in the business, employment, training or care sector
- Front line experience of working in a customer focused environment
- Experience of working on employability or training programmes to assist people into or back to work
- Experience of mentoring/supporting people, including vulnerable