Customer Service Adviser

**Join our community.**

**We are currently recruiting Customer Service colleagues for a Full-Time position (35 hours) with a starting Salary Package of £20,520, this is made up of a base salary £18,820, up to £1,200 discretionary performance related bonus opportunity, plus£500 flexible benefits allowance. T his also offers the attractive option of Hybrid working, combining both remote and office based work in Bradford.
**As a Customer Service Adviser within our Financial Support team, you'll be there for our customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you.

You'll be part of a close-knit Customer Service Adviser team at the heart of giving our customers a fantastic and memorable experience.

A Customer Service Adviser will provide an experience that is second to none. This service is essential in helping customers during financially difficult times

**The difference you'll make.**
- Delivering an outstanding service to our customers on every call and helping as many customers as you can.
- Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Sharing best practice with colleagues, utilising our internal procedures - I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed
- Delivering on customer requests, following our processes to safely complete key updates

**What you'll bring.**
- Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
- An ability to build strong relationships and influence colleagues at all levels

**It would also be nice for you to have.**
- The confidence to share ideas and embrace new ways of working and a desire to learn new skills
- Strong decision making and the confidence to speak up
- Excellent communication, empathy and listening skills
- Strong teamwork with a high level of motivation

**What else you need to know.**

The working hours are currently between 8am-6pm Monday-Friday and 9am-5pm Saturdays, you will work on rotation, 5 days across Mon to Sat.

This is a hybrid working Customer Service Adviser role within our Financial Support Centre of Excellence. When in the office, you'll be working in the bustling centre of Bradford just one minute from the Bradford interchange, or a five-minute walk from ournearest train station. With an onsite restaurant, plenty of local shops, childcare options, and gyms nearby, there's something for everyone.

**How we'll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Plus a £500 annual cash allowance to spend on our great range of benefits
- Eligible for a discretionary performance-related bonus
- Pay progression scheme which accelerates opportunity to move within the salary range in line with performance review
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander's success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

**Learn more about our benefits and family friendly policies**

**#ThePlaceToBeYourself
- Everyday Inclusion at Santander**

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander**

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values ofSimple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of ourculture at Santander and we will provide you with knowledge to help you manage risks in your role.

**What to do next:

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If this sounds like a role you're interested in, then please apply.

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