Technical Consultant

Technical Consultant - Cloud
Southampton, Hampshire - Hybrid working
Permanent
Salary - DOE - £65,000 - £85,000. Plus car allowance and benefits.
We are looking for an experienced person to join a large IT services company based in Southampton, Hampshire. You will be a technical consultant, with the below essential skills:
1. Successful proven track record in design and delivery of technical projects to customers
2. Minimum of 24 months' work experience in a consultant's role in a managed service provider environment
3. A demonstrable experience of working with multiple technologies within a Managed Service Provider
4. 2 years of experience in working with organisations at the C-Level
5. Certification in at least 5 cloud technologies including but not limited to:
a. Mimecast Certified Product Professional
b. Cisco Meraki Solutions Specialist
c. Microsoft 365 Certified: Modern Desktop Administrator Associate
d. Microsoft 365 Certified: Microsoft Teams Administrator Associate
e. Microsoft 365 Certified: Azure Solutions Architect Expert
f. Microsoft 365 Certified: Enterprise Administrator Expert
g. Microsoft 365 Certified: Microsoft Power Platform Fundamentals
h. Relevant storage / networking / hardware qualification
6. Extensive experience in installing and administrating MS Windows Server and Client technologies up to Windows 10 (minimum 48 months)
7. Proven experience in customer deployments and supporting large scale project implementations
8. Proven experience completing migrations to Microsoft Office 365 and Azure
9. Experience with Unified Communications, Voice networks and VOIP solutions
10. Proven experience designing and supporting complex networks
11. Proven ability in project planning and product management
12. Excellent computing and technical skills
13. Exceptional coordination and planning skills
15. Excellent interpersonal, communication, negotiation, and presentation skills
16. Knowledge and experience of Microsoft based solutions
Desirable
1. Degree level education or equivalent experience
2. Recognised project management qualification, e.g. PRINCE2, MSP, APMP
3. Demonstrable experience of Service introduction and 'Go to Market' processes
4. Experience in an IT, Cloud or service related industry
Primary Accountabilities of the Technical Consultant:
The role is accountable for:
- 1. Scoping, design, BOM, time estimates and proposals to customers on time ensuring all engagements, internal and external, are delivered to the required standard and within the delivery timescales.
2. Delivery of consultancy services for customers within specialist technical areas and assist in the delivery of Roadmaps where appropriate.
3. To complete technical installations of complex projects for customers including the planning, execution and washup of projects with a focus on time budget and standards.
4. Design, develop and maintain products and services which support project delivery, project management, on-boarding, in-life management and support of a customer.
5. Provide professional and expert technical support through the onboarding process for Managed Services. The goal is a high level of customer satisfaction for any new business.
6. Responsible for proactively assisting with recommendations and delivery of solutions to customers maximising customer satisfaction and revenue growth.
7. Proactively engage with the sales team including pre-sales activity to assist, promote and identify the correct solutions for customers where necessary. Including the identification, writing and submission of suitable bids and tenders for consultancy, professionaland managed services.
8. Support new business team and where necessary work as part of the implementation team including introducing and managing 3rd parties to ensure project delivery is implemented according to the recommendations.
9. Keep up to date with best practices in our key products, suggest and recommend changes to the business and processes to improve the performance of a customer's IT service.
10. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth.
11. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services.
12. Maintain high quality in delivery and sponsor continuous improvement. Own, maintain and adhere to all elements of the Company's ISO standards.
Personal Attributes (required role behaviours)
1. Demonstrates a high level of customer service and commercial awareness
2. Ability to meet objectives and complete tasks within agreed timescales
3. Takes ownership of problems and works through them until resolution
4. Able to work both as part of a team or under own initiative
5. Using gained knowledge to improve the team and self
6. Able to engage at a C-Level within organisations
7. Excellent organisational skills and time management practices, working well in a team environment
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.