Chiropractic Assistant/clinic Receptionist

**Mums with kids starting school and nursery looking for a job that can fit into their life **or later-stage professionals looking for a re-jig career-wise. This is for you**
- Are you looking for a job that involves making a real difference in people's lives? Are you looking for a team that will support you and challenge you to grow and be better?_

**Put your organization skills, people skills, phone manner, computer skills and a strong desire to help others and passion for great service to use.**

Life Balance Chiropractic Centre is looking for new part-time Clinic Assistants/Receptionists for our busy and expanding Poole Clinic. The role advertised is for 2 to 4 shifts per week plus overtime when required. The required shifts for this position are a combination of 7.30am-2.00pm and 1.30pm-8.00pm. Wednesday mornings 9.00 am-12.00 pm and one Saturday morning a month is mandatory.

**What does a typical day look like and what will I be working on?**

Customer Experience is really important to us, so this role is crucial to keeping our clients delighted and their success is ours. An integral part of a smooth-running chiropractic practice, you will handle a variety of tasks to help the chiropractors run the operation. No two days are the same, as your days combine inbound sales follow-up calls to inquiries, healthcare and office roles to ensure new and current clients have the best possible experience.

A typical day for you is getting up early or coming in the afternoon to arrive a the office to open up and make sure you and the chiropractors are prepared and present for clients coming in. You are the main customer experience provider as such you'll be responsible for making sure clients have a great experience from the moment they begin a relationship with us.

All phone calls and inquiries are handled by you. You will be using our proven checklist-first approach and systems to attend to inquiries; answer phone calls and make timely follow-up calls with potential customers who have shown interest and enquired about our service. You will be their trusted advisor to them, do a need/wants analysis and book them as new clients and take payment to confirm.
You manage the diary and accurately maintain the client account database. Scheduling appointments, taking payment, guidelines for care, and educational materials. You'll be following up with, rescheduling no-shows or cancellations and reactivating past inactive clients.

You'll be warmly greeting, smiling and making them feel welcome and comfortable. Checking in and out of clients, responding to client questions, building long-term relationships, and encouraging clients to refer. You'll ensure all front desk admin is up to date and accurate; such as cashing up, inventory, and current promotions. You'll be involved in marketing campaigns and posting for our social media, as well as booking and supporting events. You will be committed to excellence by attending regular weekly training on a Wednesday morning, as well as being flexible to cover your teammates when required. You also perform any other duties to assist the chiropractors may ask. Patient education, X-ray taking and processing (we pay for training/qualification for this), assisting in client assessment, history taking and assisting the chiropractors with various treatment protocols. You'll keep the centre clean and tidy to a very high standard and protect sensitive patient information. When problems arise, you will remain calm, troubleshoot and come up with timely solutions.

**What will I need to do to succeed in this role?**
We have a huge opportunity to build on our growth and reputation and are looking for another 3 A-player to join our team. In this position, you will play a key role in us delivering customer delight and serving more people in our community through community outreach and follow-up.

**The Job Role Includes**:

- Meeting and greeting patients with a smile
- Inbound Sales from calls and enquiries
- Scheduling appointments and bookings
- Multi-tasking
- Following a proven process using a checklist first approach
- Taking payments
- Smart and professional appearance

**What will I bring to the team? **We are looking for someone with the following competencies and skills;**
- Coachability: The ability to accept and implement feedback from bosses, colleagues and customers and demonstrate an ability to quickly and proficiently absorb, understand and act upon new information
- Emotional intelligence: The ability to understand and manage your own emotions and accurately assess others with empathy, understanding and caring ability to work with and confidently relate to all kinds of people. You are other-orientated where you anticipate the needs of others.
- High levels of motivation and sufficient drive to achieve one's full potential and excel in the job. Taking responsibility for, and actually accomplishing, constantly growing your own skill set. Demonstrating a willingness to be held a