Field Service Assistant Technician

**Field Service Assistant Technicians**x 6 total based out of one central office.

**Job Type**:Full Time, Permanent

**Salary**:£23k upwards depending on experience and relevant certification

**Location**: Cornwall and Devon Area

Our client is an established manufacturing and service business satisfying the needs of UK Water Utility Companies, they do this by using technology to help reduce flooding and prevent pollution of their rivers and beaches. They specialise in real-time WastewaterNetwork Monitoring and they are a manufacturer of Smart Level and Flow monitoring instrumentation. The company install, maintain and operate on their Clients’ behalf, throughout the UK and overseas.

**The Role**

You will work as part of a 2 or 3 man team carrying-out installation, calibration and maintenance of the company's Smart Wastewater Flow and Level monitors predominantly in, but not restricted to the South West of England, Cornwall and Devon areas.

The installation and maintenance work will require you to enter and work in confined spaces within the waste-water networks, so you will need to be physically fit.

**Successful applicants will**:

- Have held a full, clean, UK driving licence for a minimum of 2 years (this is due to the size of vehicles you will be driving, therefore experience is necessary)
- Minimum grade of C at GCSE level in English and Maths.
- Literate, numerate, naturally tidy, organised, have a good work-ethic and have meticulous attention to detail.
- IT-literate and familiar with Microsoft Office, particularly Word/Outlook/Excel
- Be required to work away from home for up to 3 to 4 nights a week. (Work will be mainly based in the South West but working away from home may be required, when working in other areas)
- Be physically fit - you may be required to provide a fit to work doctors note. (you will be required to enter confined spaces and therefore you must be under 130kg to use the safety equipment provided for your role)
- Be practical, enthusiastic and willing to learn.
- Be able to work flexible shift times and to adapt to changing work schedules.

**Regular Duties will include but not limited to**:

- Providing operational support to the Field Service Delivery Manager and Team Leader/s
- Long distance shared driving, operate company vehicle in a safe manner including weekly safety checks, re-stocking and cleaning
- Assist in planning your work-schedule and driving route for the following week
- Cooperate with technical team and share information across the organisation via weekly and monthly office/team briefings to report activity, this will generally be via Skype from Southern location to the North West Office
- Use of internal database functions and operating procedures for clear internal communication
- Tie workflow to schedule and manage all on site installation, repair, maintenance and test tasks via their Datacentre
- Produce timely and detailed service reports document processes must be followed
- Follow all company’s filed procedures and protocols
- Operation, maintenance and safe use of tools and equipment
- Diagnose errors or technical problems and determine proper solutions liaising with HQ where required
- Comprehend customer requirements and make appropriate recommendations liaising with HQ where required
- Build positive relationships with customers

**Product, Safety and Market Training**
- Confined Space - Medium risk with Entry Controller City and Guilds
- NRSWA Unit 2 - Signing, lighting and guarding supervisor level
- CSCS with IOSH SHE or equivalent certification
- First Aid at Work - 3 day certificate
- Asbestos Awareness, manual handling, risk assessment, COSHH

**Benefits**
- Salary - £23k upwards depending on experience and relevant certification
- 28 days holiday including bank holidays
- Accrual of one extra holiday day for every full year of service complete, capping at 5 extra days
- Generous nightly working away allowance
- Generous company contributory pension scheme
- Annual bonus depending on the company’s performance
- The company is an Equal Opportunity Employer _