Customer Service Advisor

About The Role
**Customer Service Advisor**
**Caerphilly**
**£20,000 - salary pro-rated based on full time hours (36.25 hours a week)**
**Part Time hours (flexible between 16 - 30 hours per week)**
**Monday to Friday, no evening working, no weekend working**
**Permanent position with great new benefits**
**PART TIME HOURS Looking for Call Centre and Customer Service Professionals in the Caerphilly area**
This is what you have been looking for. **Flexible part time hours between 9am and 4pm** with us at **phs Group**, a market leading company and a well-established employer of choice in the area. If you live in or near the Caerphilly area and have **excellent experience with dealing with customers on the phone while updating details on a computer**, we want to speak with **you**
As well as being a great place to work, this role is ideal for you if you enjoy helping customers over the phone and are computer literate. You’ll be working in a friendly and supportive atmosphere, with great hours that are suitable for you, and our benefitsare continuing to grow. Here are the key points to our part time hours
We are looking for people who can work 4 or 5 days a week, with a **minimum of 16 hours up to a maximum of 30 hours a week**. This could be 4 hours a day over 4 days, up to 6 hours a day for 5 days. We are flexible on which days you work, and thenumber of hours, as long as its for 4 or 5 days each week and covers the hours between 11.30am and 1.30pm. We do have a set training pattern of 9.30am - 3pm over 5 days for the first 4 weeks training, so as long as you can commit to this, we can look forwardto welcoming you to phs Groupand if you are travelling to work at our Caerphilly office, we have a free on-site car park that will save you a fortune.
**A day in the life of a Customer Service Advisor at phs Group, and what you’ll need**:

- You’ll be talking to our customers every day on our contact centre, to fix any issues promptly and efficiently, and giving our customers a great experience so they feel valued every time.
- Basic computer skills are really important too, and we’ll help you learn the rest.
- Contact centre experience would be advantageous, ideally demonstrating longevity in a contact centre role.
- Most important for us is a can-do attitude, someone who really cares about the work they do for customers

**In return for your commitment and expertise as a Customer Service Advisor at phs Group**:

- You receive a good salary, pro-rated from our full time salary of £20,000 (36.25 hours).
- Great flexible working hours (between 16 and 30 hours a week) 4 or 5 days a week.
- Excellent opportunities to develop your career with us here at our Head Office.
- Training opportunities within the business to expand your skills including Apprenticeships. We offer accredited ILM training through external and in-house training.
- The possibility of remote working from home after completion of the first 6 months of employment - you will be taking calls so you’ll need a dedicated work area at home for this.
- £25 Trustpilot vouchers for receiving 5-star Trustpilot reviews.
- 23 days holiday plus bank holidays (31 days in total), plus a holiday buy & sell scheme.
- Free Parking onsite so no parking costs.
- Community day off to work for a local community or charity
- No weekend working, no evening working - great hours Monday to Friday
- Other benefits such as discounts with O2, improved parental and paternity leave, a 24-hour wellbeing helpline, pension scheme, life assurance and the opportunity to join the leading hygiene services provider in the UK

**About phs**:
**phs Group** was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
- At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._