Operations Lead
2 weeks ago
Role Purpose The Operations Lead oversees the day-to-day running of the reception and front-of-house functions, ensuring smooth patient flow, excellent customer service, and efficient operational processes. You will act as a key link between reception staff and the Operations Manager, supporting the implementation of practice policies, maintaining high standards, and stepping in to resolve issues proactively. Key Responsibilities Lead and support the reception team to deliver a high-quality, patient-focused service. Act as first point of contact for reception-related queries from staff, patients, and other healthcare professionals.
Support the Operations Manager in implementing practice policies, procedures, and service improvements. Oversee day-to-day staffing, including rota management, shift cover, and workload allocation. Monitor and maintain standards for telephone answering, appointment booking, and patient communications. Assist with staff induction, training, and performance monitoring.
Resolve complaints and service issues at first contact where possible, escalating when required. Support operational projects, audits, and reporting as directed by the Operations Manager. Ensure confidentiality and compliance with data protection and safeguarding policies
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Operational Excellence Lead
1 week ago
Bromley, United Kingdom Katie May Consulting Ltd Full time**Job Overview** **Duties** - Implement operational policies and procedures to enhance workflow and ensure compliance with industry standards. - Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement. - Collaborate with key stakeholders to develop strategic plans that align with overall business...
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Senior AML Operations Readiness Lead
1 week ago
Bromley, United Kingdom Bank of America Full timeA leading financial institution based in Bromley is looking for a Senior AML Advisor in Operations Readiness. The role involves providing analytical support in Global Markets Operations, managing projects, and ensuring compliance with AML/KYC regulations. Candidates should have strong communication skills, experience in AML/KYC roles, and a proactive...
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Operational Marketing Lead
4 days ago
Bromley, United Kingdom Foresters Financial Full timeAs our ‘Operational Marketing Lead’ you will be reporting into our Chief Customer and Operations Officer and will have responsible for marketing and customer engagement activity for Foresters. This is a 12-month Fixed Term Contract. You will be engaging and retaining existing customers, to grow value from our customer relationships, and to support new...
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Delivery Operations Lead — OTIF
2 weeks ago
Bromley, United Kingdom Selco Builders Warehouse Full timeA leading builders' warehouse in Bromley is seeking a dedicated professional to oversee transport operations. Your role will include managing multi-site deliveries, ensuring compliance with transport legislation, and training staff. You’ll enjoy a range of benefits including discounts and health plans. The ideal candidate will have experience in...
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Delivery Operations Lead — OTIF
2 weeks ago
Bromley, United Kingdom Grafton Group Full timeA leading building materials supplier in Bromley is seeking a Transport Operations Manager to oversee multi-site delivery logistics. The role includes ensuring compliance with transport legislation, managing resources to meet targets, and supporting team development through coaching. Ideal candidates should possess strong leadership skills and experience in...
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Bromley, United Kingdom Selco Builders Warehouse Full timeA leading builders' merchant in Bromley is looking for a proficient transport operations manager to oversee multi-site transport operations. You will be responsible for ensuring on-time and full delivery, compliance with transport legislation, and performance improvement initiatives. The ideal candidate should have experience in resource management and...
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Hybrid Event Operations Lead
6 days ago
Bromley, United Kingdom Newton Media Ltd Full timeA well-known events company in Bromley is seeking an Event Operations Executive to manage and deliver exceptional events across multiple regions. In this role, you will handle logistics, coordinate with venues, and ensure smooth event execution while maintaining strong communication with sponsors and vendors. If you thrive in dynamic environments and have...
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Operations Development Manager
1 week ago
Bromley, United Kingdom Trust Payments Full timeTrust Payments have an exciting opportunity for an **Operations Development Manager **to join the team. Location: Bromley (Hybrid) **Salary**: Competitive + Benefits **About Us**: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new...
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Marketing Operations
4 days ago
Bromley, United Kingdom Bromcom Computers Plc Full time £150 - £200To own and continuously improve the accuracy, structure, and usefulness of Bromcom’s marketing and sales data, ensuring campaigns, inbound enquiries, and customer communications are based on clean, connected information. This role underpins Bromcom’s ability to run targeted, insight-driven marketing activity and future ABM programmes by delivering...
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Marketing Operations
2 weeks ago
Bromley, United Kingdom Bromcom Computers Plc Full time £150 - £200To own and continuously improve the accuracy, structure, and usefulness of Bromcom’s marketing and sales data, ensuring campaigns, inbound enquiries, and customer communications are based on clean, connected information. This role underpins Bromcom’s ability to run targeted, insight-driven marketing activity and future ABM programmes by delivering...