Hotel Sales Receptionist

6 days ago

Milton Keynes, United Kingdom Peartree Lodge Waterside Full time

To be responsible, reliable, loyal, trustworthy, and self-motivated.
- This is a multi tasking role that requires good good customer service skills, basic computer skills, good organisational skills for the administrative and sales part of the role, and good communication skills.
- To file, organise all the paperwork and payments alongside the current and future reservations.
- Checking guests in and out. Processing all types of payments. Guiding guests with dining options and local shops, and completion of guest registration forms and guest feedback forms.
- To enjoy working with the General Public. To over exceed the guests’ expectations and guest satisfaction by offering the best customers service at all times.
- You are the first point of call at the Front Reception and on the telephone, assisting and answering any queries from guests, colleagues, and visitors, and a friendly helpful service is vital at all times.
- You must be smartly presentable, welcoming, positive, and offer a friendly, helpful attitude and approach to everyone.
- To include at times showing guests a room for walk in enquiries.
- The sales aspect of the role includes offering to the guest the benefits of the hotel to encourage the guest to book and to gain repeat bookings to maintain and increase hotel occupancy.
- Communicating and liaising with Housekeeping, Night Security, Contractors, and Management to ensure the smooth operations of the hotel.
- To have good work ethic, be adaptable and be willing to carry out additional tasks when necessary.
- To comply with current hotel policies for guests and staff, including the Fire & Health & Safety Procedures.
- To undertake training from your receptionist colleague and ongoing training from the General Manager.
- Part Uniform supplied after training and trial period.
- Must live locally.

**Hours and Holidays**
- 2 to 3 days per week between Monday to Sunday. 8 hours between 6am to 2.15pm or 2pm to 10.15pm according to the weekly rota including some weekends.
- Flexibility with variable shift patterns required.
- Must live locally.
- Annual leave accrued according to the hours worked.

**Job Type**: Part-time
Part-time hours: 16-25 per week

**Salary**: £9.50-£11.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Milton Keynes, MK63BX: reliably commute or plan to relocate before starting work (required)

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