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Generic Support Worker

2 weeks ago

Falmouth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Generic Support Worker**:
**Band 3**:
**Main area**
- Home First
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time
- Job share
- Flexible working

37.5 hours per week (Including weekends and bank holidays as required.)
- **Job ref**
- 201-22-911-A**Site**
- Falmouth Health Centre
- **Town**
- Falmouth
- **Salary**
- £20,330 - £21,777 Per annum / Pro rata
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59**Job overview**:
This is an exciting opportunity to work as part of a service delivering re-ablement in Patient's own homes as part of the Carrick Home First service which is a collaborative approach between community, acute and social care providers.

You will need to demonstrate good communication skills and a positive approach to people who may have communication difficulties or who have challenging health needs.

This role involves frequently dealing with confidential and sensitive information along with performance monitoring which entails validating and raising any data quality issues for key provider performance reports including Referral to Treatment validation, activity and waiting list reporting. The post holder will also collate the routine standard service reporting around face-to-face contacts and DNA rates from our electronic record system and transpose into Excel/data charts. Bespoke training to support your development in this role.

You will be required to work a rota that covers 7 days a week from 08:00 to 20:00. Flexibility within this rota, and geographical location, will be important. Full and part time roles available.

**Main duties of the job**:

- The main purpose for this post is to ensure that opportunities for patients’ reablement are optimised within a hospital and community setting.
- The post holder will be rostered with other Generic Support Workers to provide a 7 day a week service to inpatients and or community patients requiring reablement either during or after a hospital admission.
- The Reablement workers within each locality will form a part of an Integrated Care Pathway for frail patients that involve a range of services.
- This post holder will be expected to work with patients on the ward, in therapy areas and in the community, i.e. Residential homes and in patients own homes.

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

**Detailed job description and main responsibilities**:
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

**Person specification**:
**Role requirement**:
**Essential criteria**:
**Desirable criteria**:

- Infection control
- Food hygiene certificate

**Experience**:
**Essential criteria**:

- Previous experience of providing care in a health or social care setting
- Awareness of the needs and aspirations of those needing assistance

**Skills and Aptitude**:
**Essential criteria**:

- Effective team worker
- Ability to work independently and alone
- Effective communication skills verbal and written
- Ability to work flexibly
- Understand the need for confidentiality, tact and sensitivity
- Ability to plan, practise and organise tasks
- Ability to manage physical and emotional demands of the post, moving and handling distressed patients
- Ability to promote rights and dignity of patients
- Able to manage range of tasks with competing demands and prioritise appropriately

**Knowledge and abilities**:
**Essential criteria**:

- demonstrate an understanding of medical conditions to support patients and enable you to instruct, advise and guide patients and carers
- To demonstrate an understanding of the treatment concepts for the prescribed treatment programmes for both a nursing and therapy perspective
- Able to make basic judgements, assessments and evaluations involving a range of facts or situations, some re