Lead Representative, Client Processing

2 days ago

Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.

We’re seeking a future team member for the role **Lead Representative, Client Processing **to join our OPTISM ( Operations, Payments, Treasury, Issuer Services, Markets) t eam. This role is located in **Manchester, UK **with a **hybrid work model **.

**In this role, you’ll make an impact in the following ways**:

- Serve as the primary point of contact for clients (both internal & external).
- Manage the daily transactional workflow within the team, and align team resources accordingly to complete the daily tasks.
- Handle complex client inquiries and escalated requests.
- Provide product knowledge and technical assistance, determining when the more complex problems should be referred to a team leader or senior professional.
- Identify, investigate and resolve escalated and/or complex problems in client accounts or company records.
- Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
- Responsible for the quality and completion of own work.
- Responsible for allocating and checking work of other team members.
- Responsible for specific supervisory and approval actions.
- Ensure the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

**To be successful in this role, we’re seeking the following**:

- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred.
- 5-7 years of total work experience preferred.
- Experience in brokerage processing preferred.

**At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards**:

- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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