Customer Service Team Member

2 weeks ago

Maidenhead, United Kingdom Office Angels Full time

Customer Service Advisor
Full time - permanent role

Monday - Friday

37.5 x hours a week

Located in Maidenhead
Salary up to £25,,000 + attractive company benefits

Excellent progression opportunities available

Full training provided

Do you want to join a leading property company with magical future opportunities? A very well established property company in Maidenhead are looking for new customer service talent, to join their existing team. If you have the passion to succeed, are looking for future development within your career, have excellent communication and literacy skills this job could be ideal for you. The company look after the legal elements of property sales, purchases and mortgages. Providing specialised services to clients across the UK, the team arrange personal meetings with local clients and arrange virtual client meetings. The company are looking for people to join their team, assist with customer service and administration duties to create a perfect customer journey for every client

Job Role & Responsibilities:

- To represent the GPL brand, uphold the GPL values of Professionalism, efficiency, helpfulness and communication and to deliver the best possible customer experience.
- To answer all incoming calls to the business within the specified lender SLA's and personal KPI's.
- Ensure the callers queries are answered correctly and any issues resolved.
- To log the history of the calls in as much detail as possible to make it easier for others to understand the status of the file.
- Make outgoing welcome calls to clients and customers introducing the firm and explaining our process.

Key Accountabilities:

- Provide a professional, polite and courteous service.
- To answer all incoming calls to C3 daily.
- Use Mitel software to monitor call levels.
- Provide accurate updates to all callers.
- Use Visualfiles to log details of all calls.
- Ensure in house security questions are completed.
- Working together as a team is imperative.
- Making outgoing welcome calls to clients and customers.
- Explain and encourage the use of G:PortL and understand how it works.
- Reporting any process failures to the Team Manager.
- Working in a team of changeable size dependant on call volume fluctuations in line with instructions.
- Be prepared to assist the progressions team or other departments if and when required.

Key Challenges:

- High volume of calls and the variety of requests made within the call
- Ability to remain calm under pressure.
- High dependency on case handlers and support teams to input accurate data in Visual Files.
- In depth knowledge needed across all case types Working relationships (describe significant working contacts with others, their frequency and their purpose) Manager.
- Induction training.
- Daily interaction.
- Working towards achieving KPI's to contribute to team success.

About you:

- Excellent customer service skills.
- Clear and articulate telephone manner.
- Ability to work towards achieving targets.
- Good IT skills - Outlook, Word & Excel.
- Team player.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Melanie Randall

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