Customer Success Trainer
2 days ago
Immediate start
- Reputable organisation, with great benefits
**About Our Client**:
Our client is a market-leading organisation in the technology and telecoms sector, boasting a staff of over 500 dedicated professionals. With a customer-centric approach, the company is committed to delivering exceptional services to a diverse range of clients across the UK, from their base in Derby.
- Deliver engaging and effective customer training sessions, both face-to-face and online.
- Develop and maintain a deep understanding of our product offerings and services.
- Provide ongoing support to customers, ensuring their successful use of our platform.
- Foster strong relationships with customers to encourage retention and growth.
- Collaborate with the Customer Success team to identify areas of improvement in our services.
- Prepare and deliver reports on customer training and engagement.
- Keep up-to-date with industry trends to continuously enhance our training methodologies.
- Work closely with internal teams to ensure a seamless customer experience.
**The Successful Applicant**:
A successful Customer Success Trainer should have:
- A solid educational background in a relevant field.
- Exceptional communication and presentation skills.
- The ability to build strong customer relationships.
- A keen interest in technology and telecoms.
- Excellent problem-solving skills and a customer-centric approach.
- The ability to work effectively as part of a team.
**What's on Offer**:
- A competitive salary in the range of £22,500 - £27,500 per annum.
- Generous holiday leave.
- An inclusive and supportive company culture.
- The chance to work with a passionate and dedicated team in Derby.
- Opportunities for professional growth within the technology and telecoms industry.
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