Investment Skills Trainer

**About us**

Travelodge is a great place to work. We’re all proud of our strong growth, vision, ambition and team. We understand that the heart of our success comes from our people. We work very hard to ensure Travelodge is a friendly, fun, challenging, progressive and supportive place to be.

**The job in a nutshell**

As a Skills Trainer you’ll be a key member of the Talent team. Helping to develop our colleagues' mindsets, knowledge, skills and behaviours to deliver a great experience in our hotels with customers at the heart of everything we do. The role will also train our quality standards through efficiency and operational processes.

The role will involve review, design and evaluation of training programmes for our Colleagues ensuring they build confidence, customer service, and sales skills as well as mastering the technical skills and standard operating procedures. You’ll be part of a growing People team that are building the capability of our colleagues by identifying, designing and delivering inspirational products that develop the capability of our colleagues and build further on our reputation of being a ‘great place to work

This role is nationwide and will require extensive travel.

**What you will be doing**
- Design and deliver comprehensive skills training programs for our hotels, focussing on Front of house (an outstanding customer experience) and Back of House (housekeeping operations and processes)
- Deliver training in a range of formats (both in person and virtually) to our hotel teams at our New Openings and as part of our extensive Refit Programme
- Deliver Train to train sessions with Supervisors to equip them with the mindset, skills, knowledge and behaviours required for them to train and lead their teams to achieve high standards of operations and customer experience in our hotels
- Train and educate Colleagues on mindset, confidence and behaviours as well as customer service, complaint resolution, product knowledge, sales skills, and operating procedures
- Provide training, coaching and ongoing support to colleagues, promoting a culture of continuous learning and development
- Review, develop and maintain training materials, manuals, and job aids to ensure consistent brand standards and practices in our hotels
- Conduct delegate assessments to validate that they have achieved the level required to train their teams.
- Assist with development of new training material to create highly engaging training sessions.
- Support in the implementation of central initiatives related to training our hotel colleagues
- Respond to training queries and / or forward to the appropriate representative.
- Use data insight (eg mystery customer) to identify training needs and build relevant material
- Identify learners that require additional support and work with the wider team as appropriate to facilitate this need.
- Schedule logistics for training delivery (room, facilities, catering etc)
- Coordinate rosters of participants.
- Ensure that personal development is maintained and attend relevant update sessions as instructed and required.
- Perform other work-related duties as assigned.

**What we'll expect from you**
- Operational/training branded experience
- Multi-department experience
- Fast paced - Leisure & business demographic
- Passionate about training
- Experienced in delivering skills based learning to individuals & groups.
- Excellent planning and organising skills with the ability to deal with ambiguity when needed.
- Outstanding facilitation skills that engage and motivate learners.
- Initiative and personal drive to manage and deliver your own workload without frequent supervision.
- Customer focused with the ability to influence others.

**What would set you apart**

To succeed in this role, you will need to be passionate about engaging and training people to deliver results. Building relationships with stakeholders will come naturally, as will working at pace and being inspiring in your delivery. You will have an operational background in a branded business. Experience of new openings would be advantageous.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
I care about people
- I treat everyone in a way I would like to be treated
- I am easy to work with
- I have a can-do attitude
- I care about the impact my work has on others

I pay attention to detail
- I do the little things that make a difference to our customers
- I work to brand standards
- I treat Travelodge time, equipment and stock as if it were my own

I drive for results
- I hit targets in my role and work at the right pace
- I take ownership of problems and try to fix them fast
- I look for ways to avoid future problems
- I look for ways to promote Travelodge
- **What you can expect from us**

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small co