Helpdesk/switchboard Operator

**University Hospital Wishaw, ML2 0DP**

**Part-Time, Permanent (20 hours per week)**

**5 over 7 flexi hours any time between 6am and 6am (to cover sickness & annual leave. 20 hours guaranteed opportunity for overtime)**

**Salary**:£21,814 to £23,820** **per annum + company benefits**

Serco have an exciting opportunity for a Helpdesk/Switchboard Operator to join our team based at Wishaw General Hospital, site has 663 beds covering approx. 67,000spm. Reporting into the Switchboard Supervisor / Team Leader, you will be responsible for the day-to-day handling of incoming and outgoing calls for patients, visitors, and staff. You will receive and manage helpdesk requests, issue job numbers and forward onto the appropriate departments.

**What you’ll need to do the role**

You will be able to demonstrate previous experience in a similar role and have excellent communication skills across all channels. This is a very busy and fast paced role, so experience in this sort of busy role is key. Working in a Hospital environment is highly rewarding, so we are looking for someone who is passionate about the healthcare industry and wants to make a difference

**Why Serco**
- Meaningful and vital work:_ Working within Healthcare at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
- Great people_: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

**University Hospital Wishaw, ML2 0DP**

**Part-Time, Permanent (20 hours per week)**

**5 over 7 flexi hours any time between 6am and 6am (to cover sickness & annual leave. 20 hours guaranteed opportunity for overtime)**

**Salary: £21,814 to £23,820** **per annum + company benefits**

Serco have an exciting opportunity for a Helpdesk/Switchboard Operator to join our team based at Wishaw General Hospital, site has 663 beds covering approx. 67,000spm. Reporting into the Switchboard Supervisor / Team Leader, you will be responsible for the day-to-day handling of incoming and outgoing calls for patients, visitors, and staff. You will receive and manage helpdesk requests, issue job numbers and forward onto the appropriate departments.

**What you’ll need to do the role**

You will be able to demonstrate previous experience in a similar role and have excellent communication skills across all channels. This is a very busy and fast paced role, so experience in this sort of busy role is key. Working in a Hospital environment is highly rewarding, so we are looking for someone who is passionate about the healthcare industry and wants to make a difference

**Why Serco**
- Meaningful and vital work:_ Working within Healthcare at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
- Great people_: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online sh