Cau Booking Clerk

We are seeking an organised and enthusiastic individual to work in our General Surgery Clinical Admin Unit based across both our Hospitals, Maidstone and Tunbridge Wells.

This is an excellent opportunity for an enthusiastic individual to gain experience in booking patients for surgery, outpatient appointments and dealing with patient queries as part of a busy department based in a large Acute Hospital Trust.

The Surgery Directorate is a key Department within the Trust in ensuring we provide a high quality and timely service to our patients. You will be working closely with other team members, medical secretaries, clinicians and the management team in order to maximise theatre and outpatient activity within the division.

You will need to have excellent customer care skills we will provide training for you to gain a thorough understanding of the Trusts access policy and the national 18 week RTT pathway which will provide an excellent basis for building a career working in both Acute and Community services in the NHS. The job role is very heavily telephone based as you will be speaking to patients and other departments to facilitate Operation dates.

Previous Healthcare administration experience would be advantageous but is not essential as would experience using Microsoft Word and Excel. We can offer you a supportive, friendly working environment where you will gain experience of hospital administration in a busy department.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated. We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients. We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment. We work hard to embed an inclusive and accepting culture for all lesbian, gay, bisexual, trans and non-binary staff. We have 78 nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients. We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics. MTW also has active Disability, LGBT+ and Cultural Ethnic Minorities Networks to bring staff together and in act positive change

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**Interview Date**: To be confirmed