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Customer Service Representative

2 weeks ago

Southampton, United Kingdom BIP Group Ltd Full time

**Job Summary**

We are looking for a Customer Service Representative to join our team. The Customer Service Representative will play a key role in the customer service experience.

**Responsibilities**
**Engage in a positive and professional manner with new and existing customers**
- Act as a reference point for customers regarding insurance claims, rental agreements, and rental cars
- Provide information on current and future products and services
- Meet personal customer service goals (per company goals)
- Handle customer complaints, provide appropriate alternatives, follow up and follow up again
- Keep records of customer interactions, process customer complaints, and file documents
- Assist with other tasks as needed
- Stay up-to-date on new products and services
- Build relationships of trust through a positive attitude
- Handle emergencies and crises in a timely manner and have the ability to get customer resolved

**Requirement**:

- **1-3 years of previous customer service experience required**

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £21,346.00-£22,717.00 per year

**Benefits**:

- Flexitime
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton, SO15 2BE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- B2B sales: 1 year (preferred)
- Sales: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person