Energy Advice Officer

1 week ago

Dartford, United Kingdom K&T Heating Services, part of the Sureserve Group PLC Full time

K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 170,000 properties across London and the South East. We are looking for an Energy Advice Officer to work alongside K&T Heating and Guinness Trust.

The purpose of the role is to visit Guinness Trust customers on a daily basis, assisting with fuel usage, and reporting back any concerns relating to living conditions or fuel poverty to the Guinness Trust. To support in collecting energy data from Guinness customers and to support their customers with regards to the type of system they have installed.

**Overview of tasks**
- Home visits to support Guinness customers with:

- Fuel switching, correct use of heating systems, fuel poverty assessments
- support with accessing available funding.
- At least five home energy advice visits a day: driven by customer demand or referrals either from K&T or direct from Guinness
- Work with several teams across Guinness including but not limited to Heating and Hot Water Team, Sustainability Team and Customer Support Services.
- Support with accessing available funding for customers and on behalf of Guinness.
- Support in Collecting customer energy data (authorised by the customer) to help Guinness understand how they can support their customers with the type of system to be installed and to understand any benefits this job role may offer customers.
- Collation and examination of information on savings from fuel switches and energy advice to understand the impact this job role is having on fuel poverty and tenancy sustainability.
- Attendance to Guinness’s office one day per week to review work completed.
- Complete any associated administrative tasks as necessary, logging the information accurately and concisely.
- All associated ad-hoc administrative duties.

**Package**
- Full time, permanent position
- 40 Hour working week
- Competitive package: 23-26k depending on experience
- 28 days annual leave including bank holidays, rising by one day with each full year of service (Max five additional)

**Essential Criteria**
- Previous administrative experience, preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills

K&T Heating is an equal opportunities employer who values everyone as an individual.

TAG: INDKTH

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Reference ID: KTIP

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