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Customer Insight Manager
2 weeks ago
**Customer Insight Manager**
**Up to £60,000 +discretionary bonus scheme + cash allowance**
**Milton Keynes**
**THE COMPANY**
A company leading personal financial services, and one of the largest providers of mortgages and savings in the United Kingdom. They provide a full range of personal, business and corporate accounts, including current accounts, mortgages, credit productsand savings and investments. The business operates online banking services, including mobile apps, and operates an internet-only banking division.
**THE ROLE**
As a Customer Insight Manager, you can expect to lead as a strong contributor to the analytical resources/capability of the team, working closely with different parts of the business.
In specific, you can expect to be involved in the following:
- Building close working relationships with key internal stakeholders to understand and respond to their debit and credit card-related insight/Research needs
- Producing the key insights that drive improvements in the Card's customer experience
- Supporting the development of a new Cards Customer/Consumer survey
**YOUR SKILLS AND EXPERIENCE
**The successful Customer Insight Manager will have the following skills and experience:
- Advanced knowledge and experience of programming languages such as SQL, Base SAS,
- Spark or Python
- In-depth experience in analytics and insight generation
- Previous experience working within a customer experience role
**BENEFITS**
- Cash allowance
- Generous pension
- Discretionary bonus
- 27 days holiday
- Health care benefits
**HOW TO APPLY
