Work Dispatch Assistant

2 weeks ago

Wigan, United Kingdom Calisen Metering Full time

Calisen is a leading provider of metering solutions, delivering essential support to energy suppliers and helping households become more energy efficient. As part of our growth, we are seeking a proactive and detail-oriented **Work Dispatch Assistant** to join our dynamic **Work Dispatch Team**.

As a Work Dispatch Assistant, you will play a vital role in ensuring the efficient scheduling and allocation of work orders. By effectively managing work schedules, optimising travel routes, and ensuring resources are correctly assigned, you will help maximise productivity and ensure customer satisfaction.

**_ Note: This is a 6 month fixed term contract._**

**Key Responsibilities**:

- Schedule work orders using internal and external systems to ensure optimal route planning.
- Monitor work orders and address risks to ensure timely attendance and completion.
- Reallocate work orders as required to ensure resources are effectively utilised.
- Manage emergency work orders to minimise disruption to planned schedules.
- Collaborate with Field Managers and operatives to ensure work is attended within agreed timescales.
- Accurately update work management systems and escalate issues as necessary.
- Communicate with customers regarding engineer arrival times and reschedule appointments where needed.
- Respond to queries from field operatives and management teams regarding work scheduling.

**What We're Looking For**:

- Proficient in Microsoft Office with strong computer literacy.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Ability to work independently and collaboratively in a team environment.
- Numerate and able to manage time-sensitive deadlines effectively.
- Enthusiastic and self-motivated with a proactive mindset

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