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Food & Beverage Assistant

2 weeks ago

Bournemouth, United Kingdom The Mercure Bournemouth Queens Hotel & Spa Full time

**Who We Are**

**We are Accor - Traditional Hospitality and Beyond**

We are a worldwide augmented hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limit.

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

**Job Purpose**

Food and Beverage assistants are the public face of a hotel and contribute to the guests’ enjoyment of their hotel stay experience. They are responsible to serve the guests in accordance with standards laid down.

**Main Duties and Responsibilities**
- Knowledge on preparation and service of dishes as per the menu/product lists.
- Make sure that the service area is laid down as per standard.
- Tables are set and cleared on time as per company standards.
- Provide attentive service during the meal and look for special requests.
- Assist in the general cleaning of your working areas
- Take every opportunity to upsell - desserts, starters, drinks etc
- Practice the correct and safe of all in house equipment.
- Fully aware of and strictly adhere to security procedures laid down
- Maintain the grooming standards.
- Fully aware of the current liquor licensing law.
- Attend training when required.
- Fully aware of and adhere to Health and Safety, Fire and Bomb threat procedures as laid down by the hotel and Company.
- Report all damage, hazards and wear and tear occurring within your areas of work.
- Fully aware of hotel activities and facilities.

**Key Skills / Experience Requirements**
- Proven skillset in using tills.
- Good at cash handling.
- Problem-solving abilities
- Knowledge in usage of coffee machines.
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations.
- Discretion and sensitivity
- The ability to maintain professional standards under pressure.
- Strong IT skills.
- Excellent administration and organisational skills

**Benefits**

Besides working daily with this amazing team:

- ) your benefits will include:

- 28 days paid holiday (pro-rata), inclusive of bank holidays.
- Enjoy the Benefits of ALL Heartist Card from day one - including discount accommodation, FREE bonus breaks, and discounts on the Eurostar and car hire.
- Company pension
- Continuous learning and development opportunities
- Full time contract

**Additional Information**

**Salary**: £9.00-£11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Day range:

- Weekend availability

Physical setting:

- Hotel

Ability to commute/relocate:

- BOURNEMOUTH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person