999 Call Handler Night Worker
7 days ago
999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor
You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us. As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.
(Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.
What does a 999 Call handler do?
Based at the Emergency Operations Centre in Nottingham you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise calls in line with agreed protocols and provide pre-arrival advice.
With shift up to 12 hours night working only, including public bank holidays such as Christmas and New Year.
The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.
Successful applicants will be invited to an online assessment on the 18/08/25 following a successful assessment you will be invited to interview on the 30/08/25.
Start date for successful applicants will be 29/09/25. Training will be 5 weeks full time during office ours followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.
Some elements of the training may be virtual or off site. Please bear this in mind before applying.
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:
Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
We are a uniformed service and uniform will be provided.
Expert training and support from our dedicated in-house education team.
Enrolment into the NHS Pension Scheme.
Occupational Health support along with an Employee Assistance Programme
NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Childcare vouchers
Peer to Peer support networks
An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
A first-class employer, promoting equality, diversity and inclusion of our employees.
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.
It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.
This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement
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