International Communications Representative

Want to help play a key part in our fast-growing North East scientific marketing agency?

Join a multicultural, multilingual company where you can grow and develop your career

Voicentric is looking to recruit graduates on a full time basis, people with a proactive and competitive attitude, who can work well both independently and as a team, in order to achieve daily and weekly targets and work well under pressure. You will have the ability to articulate complex information in a clear and confident manner, and have exceptional attention to detail.

If you tick those boxes, you’re one step closer to being a part of our multilingual, successful and supportive team

As an International Communications Representative you will be responsible to conduct professional calls on behalf of our clients, in order to communicate complex information about new technologies, raise product awareness and assess the requirements of prospective customers. We offer several shifts between 6am and 9pm Monday to Friday depending on our needs.

**Key Responsibilities**:

- Conduct calls in order to generate high quality leads
- Understand the needs of the prospective customer and react accordingly
- Maintain organised and detailed records of customer interactions
- Research contacts and consider their requirements prior to communication
- Support your colleagues and work as a team
- Deliver a very high standard of quality and professionalism at all times

**What we require**:
**Essential Skills**:

- Exceptional communication skills; written and spoken
- Positive attitude and result driven
- Good team and interpersonal skills
- Confidence to direct the course of a conversation and handle objections
- Well-organised and conscientious, with excellent attention to detail
- Ability to quickly learn new processes

**Desirable Skills**:

- Fluency in an additional language
- Educated to degree level or equivalent professional experience
- Scientific background - particularly Chemistry or Biology (educational or vocational)
- Experience with CRM
- Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc)

**Life at Voicentric**:
Voicentric is an international and multi-lingual team. As well as being a professional and hard-working place, Voicentric strongly promotes a friendly and welcoming culture.

We celebrate our successes together with our annual winter and summer socials. In order to stay connected as a team and build a real sense of community, we organise weekly events at the office such as themed events e.g. international food day, charity days, small events, and our regular breakfast club.

**About Voicentric**:
Voicentric is a scientific marketing agency specialising in Life and Material science. We promote scientific products to scientists, researchers, and academics all over the world by telephone, in order to generate interest and make them aware of new technologies that can potentially improve their daily work. Voicentric seeks to engage and qualify potential customers on behalf of our clients.

**What you get in return**:

- Option of a flexible contract or a permanent contract
- Hybrid working model - Remote and office work (desktop computer, screens, keyboard, webcam will be provided)
- Paid fortnightly
- Competitive salary, ongoing training and coaching, and progression opportunities
- Flexible working hours and no weekend work
- Employee of the quarter competition (prizes have included trips for two, brand new laptop or tv, yearly gym membership, etc)
- Regular parties and events
- Eligible employees can earn a share of the profits from the company as Voicentric became an EOT (Employee-Owned Trust) in 2019.
- EAP (Employment Assistance program) via Perkbox - a fantastic tool offering benefits to your physical and emotional wellbeing as well as hundreds of discounts and freebies.
- Pension scheme
- Free eye test
- Informal dress code

**Job Types**: Full-time, Permanent

**Salary**: £10.35 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Profit sharing
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Durham, DH1 3NP: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

Work Location: Hybrid remote in Durham, DH1 3NP