Hub Training Apprentice

Company Description

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

**Job Description**:
The purpose of the role will be to understand and support the Hubs Training Function within Hubs and Logistics. Support Hub Trainers with admin and training duties,create and produce training material in line with DPD Group guidelines using Rise 360. Confident in all DPD way activities.

To work with INTEC business college to study for CIPD level 3 Learning and Development qualification. The apprentice will work closely for the Hub Training team while reporting to the Innovation Manager.

Completing department based projects,supporting the trainers with Agency onboarding, H&S,SOP, HOP basic Training.

Supporting the department with constant monitoring of the Skills Matrix using DPD way to ensure our People are trained to the satisfactory standard.

The individual is expected to understand the delivery of the management training courses that the hub trainers will be in charge of.A great level of constant communication with the hub Training team is required.Attend and participate in team meetings.

Have one to ones with the Hub Training Manager and regular catch ups with the Hub Quality and Training Manager.

Be able to work and travel across multi sites across Hinckley, Oldbury and Smethwick.

**Key Responsibilities**
- Ensure all new sortation operatives and agency staff are fully trained in SOPs & HOPs for the relevant Hub and skills database and DPD way reflect.
- Support and assist the continuous improvement of Hub quality audits by delivering training to an excellent standard
- Highlighting any potential areas of improvement to the Hub Training Manager
- Escalating any non compliance to the Hub Training Manager.
- Identifying potential gaps in training for sortation operatives and escalating if necessary to the Hub Training Manager.
- Assist in creating Tool Box Talks and briefs.
- Prepare ad-hoc training materials as requested by the Hub training manager.
- Understand, support and coordinate with delivery of management training courses.
- Support the hub by ensuring all hub operatives are trained, and identifying any risks that may impact the score of the hubs’ LRQA audits.
- To attend mandatory training sessions including IOSH.

**Qualifications**:
**Skills & Attributes**
- You will have strong communication skills with the ability to inspire, motivate and manage a team.
- Decisive and effective decision-making, problem resolution, and time management skills.
- Demonstrate high levels of resilience, self-motivation, and flexibility.
- You will be highly motivated to deliver the best possible training, ensuring your audience is passionate about the topics you deliver
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

**Key Measures of Performance**
- Timely and adequate delivery of recurrent training as well as new starter inductions for hub operatives
- Clear understanding of all contents and materials that the hub trainers deliver
- Quality and presentation of training documentation and delivered training.
- Successful completion and award in CIPD level 3 Learning and Development qualification.

**Recommended Apprenticeship Courses**

The following are a recommended list of course for the apprenticeship. We would prefer a course from this list, but similar courses will also be considered:

- **
Learning & Development Practitioner Apprenticeship Level 3**
- ** Transport and Warehouse Operations Supervisor L3**
- ** Team Leader/Supervisor Apprenticeship Level 3**
- ** Improvement Practitioner L4**
- ** Improvement Specialist L5**
- ** Coaching Professional Level 5**
- ** Learning & Development Consultant/Business Partner Apprenticeship Level 5**
- ** Operations/Departmental Manager Apprenticeship Level 5**
- ** Improvement Leader L6 (Non-Degree)**

Additional Information
**About our benefits**:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on