Cleaning Supervisor

**Position Details**

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade: 4

Full Time, Permanent

Closing date: 30th September 2024

Previous applicants need not apply

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The University’s Facility Services Department strives to excel in its service delivery and uphold its sustainable credentials and status as an award-winning team. Cleaning Services forms part of the Facility Services Department within Campus Services at the University of Birmingham. Campus Services encompasses a diverse range of services which are pivotal to the smooth running of the University and its business sustainability.

Cleaning Supervisor(s) will be responsible for the delivery of a high quality professional cleaning service within a specific area of the University campus and each will be supported by a Cleaning Support Supervisor.

The post holder(s) will have up-to-date knowledge of the cleaning industry and will be responsible for assisting with supervising, motivating and supporting a team of staff delivering a service operating 7 days a week, therefore you will be required to work 5 out of 7 days. All Cleaning Supervisors will be required to work an equal number of prearranged weekend shifts per year.

**Role Summary**

You will be responsible for the teams’ recruitment, training, development, service excellence, staff performance and accountability and will be expected to ensure services are delivered consistently meeting agreed Service Level Agreements in all areas. You will be part of the Cleaning Services management team.

You will work with a Cleaning Support Supervisor, to ensure resources are in the correct place at the correct time, to provide and maintain the highest possible Cleaning Standards at all times. As a minimum you will be required to meet with all staff working in your area at least once a week. This will require you to cover core business hours and be flexible to cover events and teaching requirements, up to 10pm by altering shift patterns. Cleaning Supervisors will work together, with their Support Supervisor to cover all shifts, equally sharing the early and late commitments to their team and cover emergency call out.

In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.

**Main Duties**

**Staff Supervision, Training and Development**

You will have overall management responsibility for co-ordinating, motivating and leading a large team of staff to ensure a high quality, professional cleaning service is provided across the area under your control. This will involve:

- Reviewing information provided by your Support Supervisor regarding underperformance and taking action to