Duty Desk Advisor

**LET’S CUT STRAIGHT TO IT**

**Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.**

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.

Which is why we are excited to announce a new opportunity to join our team as a Duty Desk Advisor. You’ll be responsible for providing day to day technical administrative to support the Water Fittings team.

Are you someone who enjoys dealing with daily admin duties, working part of a team and communicating with a variety of stakeholders?

Well if you are, read on

**LET’S TELL YOU MORE**

The key accountabilities of this role will include:
- Update the internal interaction log an ensure WaterMark approved contractor scheme database and processes are maintained.
- Provision of technical support to Water Regulations team, customers and internal/external bodies. You also main Water Regulations team procedures and process as directed by the Water Regulation Manager
- Having rapid escalation and completion of non-conforming work investigations identifying the root cause and implementing corrective and preventative actions.
- Take ownership of ensuring scheduled workstream are on-track against internal targets

**WHAT WE’RE LOOKING FOR**

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity, and a caring attitude in equal weight.

Apart from being a great fit for the team you’ll ideally have a good understanding of the Water Fittings Regulations, with the ability to communicate at all levels both internally and externally. You’ll have be able to interpret customers information provided with regard to the regulations an use the systems required to undertake the role, e.g - SAP, Office 365, Strands

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.

**We do more, because we care.**

**HOW WE’LL REWARD AND CARE FOR YOU IN RETURN**

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

- Salary paying around £23,000
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**LET’S GO**

To find out more about working with us, search** #LifeatSevernTrent **on social media.