Sales Assistant

**At HSL, our customers are at the heart of everything we do. We love nothing more than delighting each one by helping them feel comfortable and making their lives easier. We do this through handcrafting beautiful chairs, sofas and beds that make a positive impact to their wellbeing and happiness.**

If you have a passion for providing excellent customer advice with a warm smile, then we would love for you to join our family and help share our passion. We’re recruiting a Sales Consultant who can ensure that our customers feel special, valued and cared for. You’ll help them to not only discover our ‘feel good furniture’ through providing an exemplary customer experience, but more importantly, listen and help find and sell the right furniture solution to meet their needs.

**Location: HSL Lincoln, Lincolnshire, LN5 8QJ**

**Hours: Part Time: 21 hours per week**

**Salary: £10,512 per annum**

**A day in the life of an HSL Sales Consultant**

As a Sales Consultant you’ll be passionately selling our lovingly handcrafted sofas, chairs and beds. You’ll be doing this either in our beautiful stylish showrooms or by visiting our customers in their own homes. Here at HSL it’s important that everyone loves their role within the HSL family - we truly care about you and how you feel each day. A typical day would include:

- Sharing your expert product and brand knowledge to help our customers to find the best furniture for them
- Carrying out a chair fitting service to support 7 key areas of the body, ensuring the customer achieves optimum comfort and postural support - expert sales and product training would be provided
- Encourage a love and appreciation for our fantastic products by having extensive knowledge of what makes our furniture so special
- Processing customer orders accurately
- Keeping our beautiful stores and products looking fresh, clean and welcoming

**Our stores are open every day, so it’s important to have flexibility to work during the weekends as well as weekdays.**

At the very core, you’ll be a people person and have a passion for the customer experience. You’ll love meeting new customers each day, listening to their needs and wants, and you’ll be great at helping them feel at ease quickly and easily. You’ll have empathy and compassion, and be an excellent listener. Our customers are all unique, and it’s important that you approach each one ready to open your heart to them, and allow them to do the same.

You’ll be prepared to take accountability and responsibility for your role as a Sales Consultant. You’ll love spending time with and listening to each customer building trust in the products and the HSL brand. We want our customers to feel delighted with their visit, and you’ll be pivotal to this.

Whatever your previous work experience, we value your individual personality above everything else. If you’ve got relevant retail experience with helping customers find the right purchase, that’s wonderful, but even if you haven’t, we’d still love to hear from you if you’re able to build rapport with customers.

**About HSL**

HSL are a proud Yorkshire-based family business, with 53 stores across the UK. For over 54 years, our craftsmen and women have lovingly handcrafted chairs, sofas and beds that make a real difference to the wellbeing and quality of each of our customers’ lives. We believe our furniture can make life and overall wellbeing that little bit easier, happier and better and we always lead with heart and passion.

At HSL, every colleague is part of our family. It’s a place where everyone matters and we have a truly inclusive culture where everyone is welcome. We know that all our colleagues are unique, with different skills, personalities and styles. Your life experiences are what makes you who you are, are why we really cherish your contribution. With some of our employees having stayed for nearly 40 years, you know you’re in a work family you can grow old with. Everyone is valued and by taking care of our customer, we will look after you.

**What can you expect from us?**

In return for all your commitment and hard work, we offer you a beautiful work environment, an immediate first-class welcome, and an amazing and friendly team to work with and learn from. Besides becoming part of a truly, wonderful family culture, you can also expect:

- Contributory pension
- Death-in-service cover (qualifying period applies)
- 30 days’ holiday (pro rata) including public holidays - increasing to 33 for long-standing service
- Discretionary bonus (usually paid annually & qualifying period applies)
- Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more
- Westfield rewards - spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc
- Annual flu vaccines
- Colleague discount (50% on HSL furniture for personal use & 20% for family and friends)