Service Desk Consultant

5 days ago


Guildford, United Kingdom Tate Full time

**Service Desk Consultant**

**£32-35k**

**Guildford**

**Remote working with occasional office visit**

**Immediate start**

**Initially a temp contract but potential for permanent progression**

**Role Overview**

This is primarily a Service Desk Consultant role within a Managed Services practice. The role will be home-based with occasional office visits.

**Experience and Skills**
- Experience of working on a Service Desk overseeing the efficient and timely administration and progression of incidents, problems and changes.
- Experience using an ITSM tool, such as ServiceNow.
- The ability to multitask, co-ordinate activities and be the first point of escalation for (potentially difficult) customers.
- Oracle experience is not essential but any experience with Oracle Managed Services will be beneficial.
- General computer systems competence and specific Microsoft Office skills, particularly Excel, to provide management support e.g. producing service reports, aggregating service performance statistics, updating internal systems.

**About you**
- Self-motivated, hard-working, energetic and results focused.
- A can-do attitude.
- A strong attention to detail and a drive to obtain information and updates from clients and colleagues.
- Can operate effectively both individually and within a team.
- Exceptional communication skills, helping to maintain excellent relationships with our customers and ensure issues can be resolved effectively.
- Outstanding time management and organisation skills, with the ability to manage multiple on-going activities.

Tate is acting as an Employment Business in relation to this vacancy.



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