Case Coordinator- Integrated Transfer of Care Hub

**Case Coordinator
- Integrated Transfer of Care Hub (iToCH) Central**:
**Band 4**:
**Main area**
- Administration

**Grade**
- Band 4

**Contract**
- Permanent

**Hours**
- Full time - 37.5 hours per week (Covering a 7 day a week service 8am-8pm, Including bank holidays.)

**Job ref**
- 201-25-354

**Site**
- Falmouth Hospital

**Town**
- Falmouth

**Salary**
- £26,530 - £29,114 Per Annum

**Salary period**
- Yearly

**Closing**
- 16/04/2025 23:59

Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**
- _Care based on what matters to people. _
- _Care provided at home or close to home. _
- _Improvement through learning, research and innovation. _
- _Prevention and alternatives to hospital._

**_Great Organisation_**
- _Buildings that support health and wellbeing. _
- _Technology enabled care. _
- _Care teams are supported by responsive corporate services. _
- _Safe, efficient, effective and productive._

**_Great People_**
- _A place people love to work and feel valued. _
- _Living our values with staff (all voices count). _
- _Attract, grow and develop talent. _
- _Leaders with compassion, who continuously learn and listen._

**_Great Partner_**
- _Encourage and enable effective partnerships. _
- _Joined-up community services. _
- _Work with others to maximise workforce opportunities. _
- _Reduce our impact on the environment._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
We are looking to recruit an enthusiastic, Patient Flow Co-ordinator, within the Central Integrated Transfer of Care Hub ( IToCH) based in Falmouth Hospital. This person requires previous experience in patient flow.

We are looking for an individual who can demonstrate attention to detail and a high level of diligence towards the patients and their health care journey.

This is an exciting opportunity to be part of a developing team that is working to support better out-comes for the people of Cornwall.

**Main duties of the job**:
The role of the iToCH is to receive referrals for services from around the system, assess the referrals, prioritise them and integrate health, social care and the voluntary sector responses in a timely way. The team are key in maintaining the flow of people who are being discharged from bedded care settings, coordinating support for these people and also coordinating support for people who are in their home setting. The aim is to have the right care, in the right place, at the right time with outcomes that improve health and well-being.
- In this role you will work closely with the Central iTOCH Team, the Head of Patient Flow and will need to understand the level of capacity, demand and escalation across various parts of the health and social care system. You will be accessing the different recording and referral systems, inputting, and relaying information, recording and reporting data and presenting reports in clear and understandable formats. You will be communicating with people throughout the system on a daily basis. You will have an important role in supporting and teaching the administrative, assessors and other staff with how to access and operate the different recording and referral systems in a changeable and developing way of working.

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some