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Sales Advisor

2 weeks ago

Paisley, United Kingdom Lagardère Travel Retail (UK & IRE) Full time

**Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you**

This role is for our Discover store situated in the departure lounge of Glasgow Airport; we are currently looking for an energetic, enthusiastic new member to join the team, with a passion for excellence, teamwork and world class customer service.

**Job purpose**:
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

**Key responsibilities**:
**100% Customer Focus**
- Greeting customers with a friendly smile
- Helping customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations

**Stock Management**
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing

**Housekeeping / Health & Safety**
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

**Security**
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community

**Person Specification**:

- Good Communication skills (both verbal & written)
- Adaptability to the changing environment
- Ability to work in a team and individually
- Ability to work well under pressure
- Excellent Interpersonal skills
- Ability to provide professional standard of services
- Reliable in attendance and time keeping
- Self-motivated

**Hours**:37.5 hrs, worked over 5 days - Shift Pattern: between 3.30AM - 9PM.

**Our values: Can you feel the HEAT?**

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
**HONESTY** - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

**EXCELLENCE** - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

**AGILITY** - Working in a fast-paced environment | Adapting well to change | Always striving to improve

**TEAM SPIRT** - Working together as one team | Supporting each other | Being active partners in our wider communities

**Our company**:
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.