Medical Support Secretary

To support the Medical PA in providing a comprehensive administrative service to the medical teams within the Specialist Services Network.

The Medical Support Secretary will undertake general office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

The Edenfield Centre provides secure treatment for men and women in Greater Manchester. The unit is situated on the Prestwich site.

Our service provides individualised care and treatment for people with enduring mental health needs. A wide range of treatment is available including psychological and other therapeutic interventions and our clinical teams work collaboratively with the service user towards their recovery and discharge. clinical teams include a consultant psychiatrist, nurses, psychologists, occupational therapists and social workers.

We are looking to recruit a Medical Support Secretary to provide a comprehensive and confidential secretarial support service based at the Specialist Services Network, Medium Secure Unit at the Edenfield Centre, Prestwich.

You will need the ability to communicate with individuals at all levels and be able to deal with people effectively in a sympathetic manner.

The post holder will work as a member of the Medical Secretarial Team within the division. You will be responsible for providing a comprehensive, organised and efficient secretarial service to support the Forensic Consultant Psychiatrists and have the ability to prioritise requests and deal with conflicting demands and to meet tight deadlines.

Applicants must be reliable and have excellent audio typing, inter-personal and organisational skills.

Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the leading mental health trusts in the UK.

Serving a population of 1.2million people, across one of the most exciting and affordable cities in Europe, GMMH provides community and inpatient mental health care, alongside prison in reach, substance misuse services, a specialist centre for mental health and deafness and inpatient perinatal mental health care.

The Trust employs around 5700 people, who make a difference across 130 locations. Staff at GMMH work to improve lives with a culture based on five core values:

- We are caring and compassionate
- We inspire hope
- We work together
- We value and respect
- We are open and honest

GMMH is one of the most active research trusts in the UK, with one of the highest levels of recruitment to clinical trials for mental health.

We have been rated ‘Good’ overall by the Care Quality Commission. Our substance misuse services and leadership were rated as ‘Outstanding’
- Undertake audio/shorthand/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work.
- Provide first point of contact for written and telephone enquiries on behalf of your consultants, using judgement to establish validity and priority of the contact.
- Deal with any admission enquiries using judgement and observing patient confidentiality at all times.
- Liaise with General Practitioner regarding clinic and domiciliary visits. Liaise with outside agencies, including prisons, MOJ, Probation, Courts, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation.
- Liaise on behalf of your consultants with multi-disciplinary team members with regard to requirements for joint outpatients work/care programming activity.
- As directed by your consultants, record activity onto appropriate medium meeting all required deadlines.
- Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
- Ensure all discharge notification and summaries are generated and sent to General practitioner within agreed timeframes.
- Check the patient’s status Check that follow up appointments etc have been booked when mentioned in correspondence / discharge correspondence using the EPR systems, ensuring demographic details are correct and amend where necessary.

Please see full Job description and Person Specification attached to this vacancy.