Reverse Logistics Team Lead

16 hours ago

Addlestone, United Kingdom Cochlear Ltd Full time

Change people’s lives and love what you do Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Cochlear is looking for a Reverse Logistics Team Lead (Warranty and Repair) in our site in Addlestone on a permanent basis. This role is responsible for the effective and efficient processing of shipments returned to Cochlear, whether they be for exchange, refund (RMA), device analysis, Warranty or Repair. This role is also responsible for the people management of the Reverse Logistics Coordinators.

Main Accountabilities
- Provide leadership, direction and oversee the day-to-day workload of the Reverse Logistics (Weybridge) team.
- Maintain quality QMS documents for Warranty and Repair processes and procedures.
- Foster a continuous improvement culture, identifying where processes can be improved and collaborate with stakeholders to implement new process using LEAN methodologies and improvement project plans.
- Receive incoming repairs. Sort, check contents, and log accurately
- Prepare devices for shipping to the Global repair center
- Collaborate with Customer Service & Logistics to ensure low ‘end to end’ processing times
- Work with customer services & logistics to resolve customer complaints
- Processing of items returned to Cochlear, whether they be for exchange, refund (RMA), Device Analysis, Inter-company returns, Warranty or Repair
- Ensure all shipments that arrive are triaged same day and trackers are maintained
- Timely and effective case management

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:
Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

  • Sales & Logistics Coordinator

    2 weeks ago

    Addlestone, United Kingdom Office Angels Full time

    Sales & Logistics Coordinator Full time (Monday - Friday) Hours of work: 37.5 hours a week Located in Chertsey / Addlestone / Thorpe Salary from £31,500+ (depending on experience) Very attractive company benefits & progression opportunities Are you a skilled sales and logistics professional, looking for an exciting new challenge working in the developing...

  • LGV 1 Drivers – Addlestone

    3 days ago

    Addlestone, United Kingdom Driving Logistics Full time

    Driving Logistics are looking for first-class LGV 1 drivers to work in a unique environment within the film Industry. We are offering the right candidates on-going regular work. We can also offer ad hoc shifts to suit.As a LGV driver, you will be part of the support team dropping trailers and mobile dressing unit trailers to film studios and various filming...

  • Global Translational Medicine Lead

    2 weeks ago

    Addlestone, Surrey, United Kingdom Astellas Pharma Full time £80,000 - £120,000 per year

    DescriptionGlobal Translational Medicine LeadAbout AstellasAt Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening...

  • Data Science Lead

    2 weeks ago

    Addlestone, United Kingdom Brambles Full time

    A leading logistics company in the UK is seeking a Data Science Team Lead to develop tools that increase supply chain efficiencies. You will lead a team, oversee project implementations, and apply advanced data science techniques. The ideal candidate will have a relevant degree, extensive experience in data science, and strong communication skills. This is a...

  • Senior Data

    4 days ago

    Addlestone, United Kingdom Brambles Limited Full time

    A global logistics leader in Addlestone is seeking a Data & Insight Senior Principal to lead analytics initiatives. This role emphasizes data-driven decision making, requiring extensive experience with Power BI and ThoughtSpot. The ideal candidate will manage a team, drive innovative data solutions, and ensure project delivery. A Bachelor's Degree in a...

  • Senior Python Engineer

    5 days ago

    Addlestone, United Kingdom Brambles Limited Full time

    A leading global logistics company, based in Addlestone, is seeking a Senior Software Engineer to drive software product development. The role requires strong Python programming skills and the ability to lead a small engineering team. Successful candidates will contribute to high-performance software solutions within an agile environment, while enjoying a...

  • European Corporate Tax Lead – Hybrid

    1 week ago

    Addlestone, United Kingdom Brambles Limited Full time

    A global logistics organization is seeking a Corporate Tax Manager based in the UK. This role will lead tax compliance and reporting across Europe, oversee complex tax initiatives, and require a strong corporate tax background. The ideal candidate will have proven UK tax compliance experience and project management skills. The position offers hybrid working,...

  • European Tax Strategy Lead

    4 days ago

    Addlestone, United Kingdom Brambles Holdings Limited Full time

    A global logistics company is seeking a Corporate Tax Manager based in Weybridge, UK. This role involves overseeing direct tax compliance and reporting while leading strategic tax projects. The ideal candidate should have a strong background in European direct taxes and advisory skills. The position offers a hybrid work model, allowing for at least weekly...

  • Purchase to Pay Team Lead — Drive Process Excellence

    2 weeks ago

    Addlestone, United Kingdom Schindler Group Full time

    A leading international engineering company is seeking a Purchase to Pay Team Leader in Addlestone, England. The role involves managing procurement processes, ensuring compliance, and leading a team to enhance operational efficiency. Candidates should have strong leadership, process management skills, and experience with SAP and Ariba. Career development...

  • Europe FP&A Finance Director: Strategic Growth Leader

    1 week ago

    Addlestone, United Kingdom Brambles Limited Full time

    A global logistics company in the UK is seeking a Senior Finance Director to drive strategic planning and forecasting. The role involves leading the FP&A team and providing financial insights to support executive decision-making. The ideal candidate will have over 8 years of senior leadership experience in finance, with strong mentorship skills and a proven...